Co-creation describes multistakeholder collaborations addressing societal issues through social innovation, generating public value (Brandsen, et al., 2018; Ansell & Torfing, 2021b). It challenges the idea that government actors have full knowledge about what is best for citizens (Torfing, et al., 2019). Instead, it highlights how different knowledge sources can inform collaborative problem solving (Bovaird & Loeffler, 2021; Van Dijck & Steen, 2023; Thomsen, 2017).
Since there is scarce evidence on how distributed knowledge informs the co-creation of social innovations, this research analyses the structural and collaborative governance conditions under which co-creation networks produce social innovations. We explore how knowledge is defined in co-creation literature, considering that there is little conceptualisation on how (tacit) knowledge is accessed during co-creation (Bovaird & Loeffler, 2021), and how/what actors learn in such processes (Voorberg, et al., 2017; Osborne, et al., 2016).
Our guiding question here is how is knowledge approached by co-creation literature? and what are the defining features of knowledge and expertise informing co-creation processes? We perform a problematising (or critical) literature review (Alvesson & Sandberg, 2020) aimed at reflecting on references to the role of knowledge in co-creation literature. The review focuses on 50 peer-reviewed international publications (43 articles, 7 book chapters) on co-production/co-creation addressing the issue of knowledge, expertise, learning, and experience, published over the past decade (2014-2023) in the public administration discipline.
Findings stress the distributed character of knowledge sources (Ansell & Torfing, 2021a; Vara, et al., 2021), including those where lived experience is a key source of expertise (Jaspers & Tuurnas, 2023) and that may fall beyond conventional boundaries of ‘disciplinary’ structures (Nicholas, et al., 2019).
We find that some of the tensions of co-creation and participatory processes revolve around knowledge, e.g. the prevalence of specialised technical jargon or the tensions between experiential knowledge and technical expertise may prevent “lay” actors to engage (Brandsen, 2021, pp. 530-1; Chauhan, et al., 2023).
Overall, knowledge and expertise tend to be portrayed here in terms of ‘knowledge use’, either as relevant input/resource to enhance service efficiency (Jakobsen, 2013; Thomsen, 2017), or as a condition for citizens’ ability to contribute to/benefit from co-creation (Alford, 2002; Jakobsen & Andersen, 2013).
While insightful, the idea of ‘knowledge use’ may over-instrumentalise knowledge, offering an unidirectional depiction of how it circulates (Hoppe, 2005; 2010; Andriessen, 2008). To overcome this, future research can build on boundary work shedding light on actors’ attempts to work together (Gieryn, 1983; Hoppe, 2010).
By focusing on ‘knowledge in co-creation’, our findings point out to cognitive, relational, performative, and contextual conditions. We build on these to outline a ‘nested-configurational pathways’ approach, capturing how the alignment of these conditions explains the co-creation of social innovations. Here, combinations of conditions display different configurations, while modes of alignment express alternative pathways. These pathways are nested in the sense that they are embedded in a multilevel setting. We bring insights from network governance (Provan & Kenis, 2008), collaborative governance (Ansell & Gash, 2008) and boundary work (Gieryn, 1983) as complementary theoretical streams to analytically ground these dimensions.
Furthermore, knowledge circulation occurs in networked structures of collaboration aimed at social innovation and collaborative governance. Our ongoing research in progress presents preliminary evidence on how network structures and collaborative conditions define the way that knowledge informs the co-creation of social innovations.