Conference Agenda

Session Overview
Seminar Room 3-5
 
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-11: Kimmy Wa Chan
Seminar Room 3-5

Chair: Hendry Raharjo

 

“You Look So Attractive!”: The Role of Interpersonal Attraction in Driving Customer Citizenship Behavior in Service Coproduction Process

Presenter: Kimmy Wa Chan

Authors: Kimmy Wa Chan, Piyush Sharma

11:00am
-
11:25am
02-11: Sunmee Choi
Seminar Room 3-5

Chair: Hendry Raharjo

 

The Forgiving will be Forgiven: The Effect of the Provider’s Empathy for a Customer-Cased Failure on the Customer’s Forgiveness for a Provider-Caused Failure

Presenter: Sunmee Choi

Authors: Sunmee Choi, Sooyun Kim

11:30am
-
11:55am
03-11: Hendry Raharjo
Seminar Room 3-5

Chair: Hendry Raharjo

 

Is Technology-Enabled Mobility Service Socially Sustainable? A Look at On-Demand Workforce Well-Being Through Human Needs Theory

Presenter: Hendry Raharjo

Authors: Markus Hartono, Hendry Raharjo, I Made Ronyastra

3:15pm
-
3:40pm
04-11: Gregory Raymond Heim
Seminar Room 3-5

Chair: Mario Schaarschmidt

 

Impact of the Value-Based Purchasing Program on Hospital Operations Outcomes: An Econometric Analysis

Presenter: Gregory Raymond Heim

Authors: Seung Jun Lee, Sriram Venkataraman, Gregory R. Heim, Aleda V. Roth, Jon Chilingerian

3:45pm
-
4:10pm
05-11: Mario Schaarschmidt
Seminar Room 3-5

Chair: Mario Schaarschmidt

 

Customer Integration in Separated Digital Services: Fairness Perceptions and Relational Outcomes

Presenter: Mario Schaarschmidt

Authors: Mario Schaarschmidt, David Dose, Sonja Christ-Brendemühl, Gianfranco Walsh

4:15pm
-
4:40pm
06-11: King Yin Wong
Seminar Room 3-5

Chair: Mario Schaarschmidt

 

Marketing Travel Experience Through Virtual Reality

Presenter: King Yin Wong

Authors: King Yin Wong, Tsz-Wai Lui

4:45pm
-
5:10pm
07-11: Lucas Lunt
Seminar Room 3-5

Chair: Mario Schaarschmidt

 

Voluntary Stewardship of Service Interventions

Presenter: Lucas Lunt

Authors: Lucas Lunt, Mayukh Dass, Piyush Kumar, Guy Loneragan


 
Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-11: Christine Marie Auer
Seminar Room 3-5

Chair: Mario Giraldo

 

Computational Creativity in Marketing and Service: Applications, Acceptance, and Challenges

Presenter: Christine Marie Auer

Authors: Christine Marie Auer, Silke Bartsch, Daniel Zimmermann

11:00am
-
11:25am
09-11: Nagarajan Venkatachalam
Seminar Room 3-5

Chair: Mario Giraldo

 

Blockchain as a Service (Baas): A Multi-domain Perspective

Presenter: Nagarajan Venkatachalam

Authors: Nagarajan Venkatachalam, Shailesh Palekar

11:30am
-
11:55am
10-11: Mario Giraldo
Seminar Room 3-5

Chair: Mario Giraldo

 

Revisiting Extended Service Experience Provider Activities: Peak Experiences Providers’ Wellbeing

Presenter: Mario Giraldo

Authors: Mario Giraldo, Oscar Naranjo, Mark Rosenbaum

3:15pm
-
3:40pm
11-11: Sven Tuzovic
Seminar Room 3-5

Chair: Gerhard Satzger

 

Offshoring of Accounting Services: Should I Tell My SME Client?

Presenter: Sven Tuzovic

Authors: Sven Tuzovic, Rebekah Russell-Bennet, Rory Mulcahy

3:45pm
-
4:10pm
12-11: Chen-Ya Wang
Seminar Room 3-5

Chair: Gerhard Satzger

 

Exploring Solo Consumption Experience in Service Settings

Presenter: Chen-Ya Wang

Authors: Chen-Ya Wang, Laurie Wu, Khoa T. Do

4:15pm
-
4:40pm
13-11: Huifan Li [CANCELLED]
Seminar Room 3-5

Chair: Gerhard Satzger

 

Will Good Service Attitude Beautify Customers’ Sensory Evaluation? The Moderating Role of Uncertainty

Presenter: Huifan Li

Authors: Huifan Li, Xingyang Lv, Xiucheng Fan