Conference Agenda

Session Overview
Seminar Room 3-1
 
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-07: TaeWoo Kim
Seminar Room 3-1

Chair: Bo Edvardsson

 

Cheating on AI

Presenter: TaeWoo Kim

Authors: TaeWoo Kim, Hye Jin Lee, Yoo Sun Kim, Adam Duhachek

11:00am
-
11:25am
02-07: Bo Edvardsson
Seminar Room 3-1

Chair: Bo Edvardsson

 

The Role of Platforms and New Technologies in the Scaling up of Innovative Service Ecosystems

Presenter: Bo Edvardsson

Authors: Bo Edvardsson, Maria Francesca Renzi, Laura Di Pietro, Javier Reynoso

11:30am
-
11:55am
03-07: Hannah Sophie Schmitt
Seminar Room 3-1

Chair: Bo Edvardsson

 

Pervasive Computing as a Platform for Service Analytics

Presenter: Hannah Sophie Schmitt

Authors: Hannah Sophie Schmitt, Benjamin J. Lucas, Jos G.A.M. Lemmink

3:15pm
-
3:40pm
04-07: Roderick J Brodie
Seminar Room 3-1

Chair: Roderick J Brodie

 

Increasing Contribution in Service Research: Fresh Thinking about Theorizing

Presenter: Roderick J Brodie

Authors: Roderick J. Brodie, Linda D. Peters

3:45pm
-
4:10pm
05-07: Hugo Guyader
Seminar Room 3-1

Chair: Roderick J Brodie

 

The Key Role of Communal Identification for Collaborative Consumption Platforms

Presenter: Hugo Guyader

Authors: Hugo Guyader, Lars Witell, Sabine Benoit

4:15pm
-
4:40pm
06-07: Maria Veronica Torres Pena
Seminar Room 3-1

Chair: Roderick J Brodie

 

Orchestrating the Co-creation of Value in P2P Lending Platforms: An Agent-Based Modelling Study

Presenter: Maria Veronica Torres Pena

Authors: Maria Veronica Torres Pena, Christoph F. Breidbach, Andrew Turpin


 
Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-07: Kris Lindsey Hall
Seminar Room 3-1

Chair: Mathieu Lajante

 

An Investigation into the Dimensionality and Drivers of the Collaborative Economy from a Service-Dominant Logic Perspective

Presenter: Kris Lindsey Hall

Authors: Kris Lindsey Hall, Thomas Baker

11:00am
-
11:25am
09-07: Stacey Robinsons
Seminar Room 3-1

Chair: Mathieu Lajante

 

Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters

Presenter: Stacey Robinsons

Authors: Stacey Robinsons, Chiara Orsingher, Linda Alkire, Arne De Keyser, Mike Giebelhausen, Nadia Papamichail, Poja Shams, Mohamed Sobhy Ahmed Hassan Temerak

11:30am
-
11:55am
10-07: Mathieu Lajante
Seminar Room 3-1

Chair: Mathieu Lajante

 

Augmented Empathic Capacity: A New Perspective for Raising Prosocial Interactivity and Customer Engagement in the Automated Service Era

Presenter: Mathieu Lajante

Authors: Mathieu Lajante, Philip Jackson

3:15pm
-
3:40pm
11-07: Julia Sarah Hagel
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

The Role of the Nationality of an Automated Social Presence

Presenter: Julia Sarah Hagel

Authors: Julia Sarah Hagel, Katja Gelbrich, Lena Hiermeier

3:45pm
-
4:10pm
12-07: Anne-Madeleine Kranzbuehler
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

Outsourcing Your Life to Alexa

Presenter: Anne-Madeleine Kranzbuehler

Authors: Anne-Madeleine Kranzbuehler, Mirella Kleijnen

4:15pm
-
4:40pm
13-07: Nicole Jasmin Heß
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

Track Me If You Can – A Nuanced Perspective on Consumers’ Value Assessment of Data-Based Insurance Tariffs

Presenter: Nicole Jasmin Heß

Authors: Nicole Jasmin Heß, Verena Rapp, Manfred Schwaiger, Antje Niemann