Conference Agenda

Session Overview
Seminar Room 3-3
 
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-09: Shashi Matta
Seminar Room 3-3

Chair: Tom Chen

 

Emulating Success or Learning from Failure? The Role of Personal Saving Orientation, Implicit Self-Theories, and Peer Persuasion on Financial Behaviors

Presenter: Shashi Matta

Authors: Shashi Matta, Grazia Pia Palmiotti, Natalia Rogova

11:00am
-
11:25am
02-09: Simon Hazée
Seminar Room 3-3

Chair: Tom Chen

 

Why Customers and Peer Service Providers do not Participate in Collaborative Consumption

Presenter: Simon Hazée

Authors: Simon Hazée, Thijs Zwienenberg, Yves Van Vaerenbergh, Tine Faseur

11:30am
-
11:55am
03-09: Tom Chen
Seminar Room 3-3

Chair: Tom Chen

 

City Administrations' Facilitation Role in Sharing Participation for Sustainable Shared City Living: A Co-Creation Perspective

Presenter: Tom Chen

Authors: Dominik Georgi, Tom Chen, Matthes Fleck

3:15pm
-
3:40pm
04-09: Raymond Fisk
Seminar Room 3-3

Chair: Raymond Fisk

 

ServCollab: Creating Humane Service Systems Through Research Collaborations

Presenter: Raymond Fisk

Authors: Raymond Fisk, Linda Alkire (née Nasr), Laurel Anderson, David Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício

3:45pm
-
4:10pm
05-09: Rebekah Russell-Bennett
Seminar Room 3-3

Chair: Raymond Fisk

 

Conceptualising Service Thinking – Seeking the Virtues of Human Wellbeing

Presenter: Rebekah Russell-Bennett

Authors: Rebekah Russell-Bennett, Raymond Fisk, Linda Alkire, Josephine Previte

4:15pm
-
4:40pm
06-09: Jan F. Klein
Seminar Room 3-3

Chair: Raymond Fisk

 

Buying to Share: How Peer-to-Peer Sharing Promotes Product Purchase

Presenter: Jan F. Klein

Authors: Jan F. Klein, Katrin Merfeld, Mark-Philipp Wilhelms, Tomas Falk, Sven Henkel


 
Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-09: Elena Malakhatka
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Designing Living Services for Pro-Environmental Behavior in the Building Environment: KTH Live-in-Lab Case Study

Presenter: Elena Malakhatka

Authors: Elena Malakhatka, Per Lundqvist

11:00am
-
11:25am
09-09: Noyan Ilk
Seminar Room 3-3

Chair: Sheilagh Resnick

 

A Text Analytic Approach for Intelligent Customer Routing in Online Service Centers

Presenter: Noyan Ilk

Authors: Noyan Ilk, Guangzhi Shang

11:30am
-
11:55am
10-09: Sheilagh Resnick
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Exploring the Role of Music on the Online Customer Experience

Presenter: Sheilagh Resnick

Authors: Sheilagh Resnick, Ayane Fujiwara Fujiwara, Abraham Brown, Kim Cassidy

3:15pm
-
3:40pm
11-09: Piyush Kumar
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Hub and Rim Strategy: A New Framework for Service Systems in the Age of Technology

Presenter: Piyush Kumar

Authors: Piyush Kumar