Conference Agenda

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Session Overview
Keynote 09: Avi Liran
Sunday, 21/Jul/2019:
8:30am - 9:15am

HSS Auditorium

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Delightful Employee Experiences

Authors: Avi Liran (Honeycomb SMTM Asia Pte Ltd, Singapore)

We are living in a digital world and I am a delightful girl” could have been a fun remix of Madonna’s song.

Leading and managing a service organization in the era of digital transformation and AI is a challenging and demanding job, requiring a winning balance between the machine and the human intelligence.

In today’s world driven by selfish goals, cut throat competition and looking at anything and everything in terms of ‘business potential’, Avi’s sincere, and simple delightful recipes, invite the audience to connect with the underlying humane principles of spreading happiness, authentic joy, genuine care and simply delighting the people around you will stay with you as guiding lights in life.

In this interactive session, Avi will share a few delightful tips, how to nourish yourself by igniting your “inner-delight” and develop an awareness to your “Delight Settings, so you can lead with values, purpose, joy and care, and have fun while delivering delight, superior results.

Together we can delight the world, one person, one workplace, one community at a time.

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