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Designing Living Services for Pro-Environmental Behavior in the Building Environment: KTH Live-in-Lab Case Study
Authors: Elena Malakhatka (KTH, Sweden), Per Lundqvist (KTH)
Living services design, tailored with the pro-environmental behavior (PEB) modeling will systematically increase the motivation of the users to behave in the more environmentally-friendly way from the one side, and accelerate CO2 emission reduction, produced by the building from another side.
A meta-study has found that PEB models, integrated into living services can create energy savings around 15%, but also highlights that the method of constant feedback through daily services significantly impacts potential savings without compromising with the user’s satisfaction and comfort level. Other studies have analyzed existing energy-saving services and have found that savings are affected by the user experience oriented design and the human-centric quality of the service, the specific user group, and the social and cultural context.
The research project is developing at KTH Live-in-Lab - a fully equipped testbed for smart living environment research and development with the actual users living there. By connecting the daily routine of the residents with the micro-assisting and seamless decision-making for pro-environmental behavioral, we will systematically increase the users’ motivation to behave more environmentally friendly.
During the initial stage of the research, we investigate the residents’ behavior patterns and the desired interaction in the built environment by organizing participatory workshops, interviews and analyzing the residents’ data (calendars, sensors, social media). Based on this data we will create the residents’ activities map and analyze how different types of the activities correlates with the resources utilization at KTH Live-in-Lab and which type of changes in behavior could be applied for each individual. Once we identify the potential areas of the improvement we will start to co-design the living services, related to the identified activities. On this stage, we will use agent-based system modeling and participatory workshops with the feedback sessions. The personalized service layer concept will be designed for each resident and will include touch points, a comfortable privacy zone, and the adjustment setting. It is important to emphasize that all settings and boundaries are flexible and the resident can change them at any time. Interaction with the residents will be carried out through different channels, depending on the selected option: text-based, voice-based or visually based.
As soon as the probationary period is done and we can make the first service layer correlation: continue to observe the positive activities and identify the reasons for the negative activities and try to eliminate them. Each activity will be analyzed in terms of repeatability, resources utilization and possible alternative PEB scenarios, which will allow integrating these scenarios in subsequent repetitions in the future.
Our goal is not only to assist residents with their daily activities in indoor spaces but also contribute towards more sustainable cities through making sustainable behavior integration into living services daily practice.