Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Only Sessions at Location/Venue 
 
 
Session Overview
Seminar Room 3-7
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-12: Ana Kustrak Korper
Seminar Room 3-7

Chair: Leon Gim Lim

 

Capable to Change: Service Design and Dynamic Capabilities in Technology-Driven Firms

Presenter: Ana Kustrak Korper

Authors: Ana Kustrak Korper, Lia Patrício, Stefan Holmlid, Lars Witell

11:00am
-
11:25am
02-12: Michael Ehret
Seminar Room 3-7

Chair: Leon Gim Lim

 

Competitive Advantage in the Service Economy

Presenter: Michael Ehret

Authors: Michael Ehret, Jochen Wirtz

11:30am
-
11:55am
03-12: Leon Gim Lim
Seminar Room 3-7

Chair: Leon Gim Lim

 

Stakeholder-Specific Outcomes of Airlines Mergers and Acquisitions: Policy Implications from an Empirical Examination

Presenter: Leon Gim Lim

Authors: Leon Gim Lim, Kapil R. Tuli

3:15pm
-
3:40pm
04-12: Scott G Dacko
Seminar Room 3-7

Chair: Iman Ahmadi

 

The Future of Car-Sharing: Improving the Understanding of Its Adoption Via the Customer Experience Lens

Presenter: Scott G Dacko

Authors: Scott G Dacko, Julia Passenberger

3:45pm
-
4:10pm
05-12: Jochen Wirtz
Seminar Room 3-7

Chair: Iman Ahmadi

 

Business Models in the Sharing Economy

Presenter: Jochen Wirtz

Authors: Jochen Wirtz, Makarand Mody, Stephanie Liu, Helen Chun, Kevin So

4:15pm
-
4:40pm
06-12: Frederica Marlene Frank
Seminar Room 3-7

Chair: Iman Ahmadi

 

The Restorative Effect of Automation – Do Automated Driving Technologies Improve Subjective Well-being?

Presenter: Frederica Marlene Frank

Authors: Frederica Marlene Frank, Jens Hogreve

4:45pm
-
5:10pm
07-12: Iman Ahmadi
Seminar Room 3-7

Chair: Iman Ahmadi

 

The Effect of Elevation in Competition on Markets for Credence Goods: An Investigation on the NYC Taxis

Presenter: Iman Ahmadi

Authors: Iman Ahmadi

Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-12: Anna Louise De Visser-Amundson
Seminar Room 3-7

Chair: Scott G Dacko

 

Nudging as a Strategy to Achieve Cost Effective Service Excellence

Presenter: Anna Louise De Visser-Amundson

Authors: Anna Louise De Visser-Amundson, Mirella Kleijnen

11:00am
-
11:25am
09-12: Dorottya Varga
Seminar Room 3-7

Chair: Scott G Dacko

 

Customers are not Always Good Soldiers: A Meta-Analysis on the Antecedents and Outcomes of Customer-Related Social Stressors

Presenter: Dorottya Varga

Authors: Dorottya Varga, Yves Van Vaerenbergh, Stefanie Possemiers

11:30am
-
11:55am
10-12: Margarita Bidler
Seminar Room 3-7

Chair: Scott G Dacko

 

Aligning the Data Disclosure Process with Customer Benefits: Employing Gamification to Increase Willingness to Disclose Data for Personalized Services

Presenter: Margarita Bidler

Authors: Margarita Bidler, Jan H. Schumann

3:15pm
-
3:40pm
11-12: Jaylan Azer
Seminar Room 3-7

Chair: Jaylan Azer

 

Measuring the Impact of Customers and Noncustomers Influencer Value in Social Networks

Presenter: Jaylan Azer

Authors: Jaylan Azer, Chatura Ranaweera

3:45pm
-
4:10pm
12-12: Hsiu-Yuan Tsao
Seminar Room 3-7
 

The Impact of Campaign Personality on the Crowdfunding Project Success

Presenter: Hsiu-Yuan Tsao

Authors: Hsiu-Yuan Tsao, Ching-Chang Lin, Tsai-Hsuan Wu

4:15pm
-
4:40pm
13-12: Jessica Joan Castles
Seminar Room 3-7
 

The Customer Experience in a Primary Standard Breast Augmentation

Presenter: Jessica Joan Castles

Authors: Jessica Joan Castles, Rebekah Russell-Bennett

4:45pm
-
5:10pm
14-12: Franziska Maria Bongers
Seminar Room 3-7
 

Exploring Salesperson Solution Involvement in Business-to-Business Markets

Presenter: Franziska Maria Bongers

Authors: Franziska Maria Bongers, Gloria Kinateder, Jan Hendrik Schumann, Dirk Totzek


 
Contact and Legal Notice · Contact Address:
Privacy Statement · Conference: Frontiers 2019
Conference Software - ConfTool Pro 2.6.128
© 2001 - 2019 by Dr. H. Weinreich, Hamburg, Germany