Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Only Sessions at Location/Venue 
 
 
Session Overview
Seminar Room 3-4
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-10: Paul Richard Messinger
Seminar Room 3-4

Chair: Paul Richard Messinger

 

Will they Sign? Win Prediction Modeling

Presenter: Paul Richard Messinger

Authors: Aly Megahed, Paul Richard Messinger, Hamid R. Motahari Nezhad

11:00am
-
11:25am
02-10: Sunghoon Kim
Seminar Room 3-4

Chair: Paul Richard Messinger

 

Identifying Segment-Specific Key Drivers from Unstructured Online Service Review Data: Analytics Methodology and Application in Service

Presenter: Sunghoon Kim

Authors: Sunghoon Kim

11:30am
-
11:55am
03-10: Heli Hallikainen
Seminar Room 3-4

Chair: Paul Richard Messinger

 

How the Level of Servitization Influences on Big Data Use in Organizations

Presenter: Heli Hallikainen

Authors: Heli Hallikainen, Tommi Laukkanen

3:15pm
-
3:40pm
04-10: Yakov Bart [CANCELLED]
Seminar Room 3-4

Chair: Nevena T. Koukova

 

Smart Timing for Smart Products? Complementor Multihoming in Nascent Platform Markets

Presenter: Yakov Bart

Authors: Senem Aydin, Fernando Suarez, Yakov Bart, Dirk Libaers

3:45pm
-
4:10pm
05-10: Christoph Breidbach [CANCELLED]
Seminar Room 3-4

Chair: Nevena T. Koukova

 

Why did Uber Fail in China? A Service Science Perspective

Presenter: Christoph Breidbach

Authors: Christoph Breidbach

4:15pm
-
4:40pm
06-10: Janina Garbas
Seminar Room 3-4

Chair: Nevena T. Koukova

 

Can We Provide Access to Ownership? How Ownership Perceptions Threaten Product Reconfiguration Services

Presenter: Janina Garbas

Authors: Janina Garbas, Sebastian A. Schubach, Jan H. Schumann, Martin Mende, Maura L. Scott

4:45pm
-
5:10pm
07-10: Nevena T. Koukova
Seminar Room 3-4

Chair: Nevena T. Koukova

 

Solicited Online Product Reviews

Presenter: Nevena T. Koukova

Authors: Nevena T. Koukova, Rebecca Jen-Hui Wang, Keith Botner

Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-10: Mohamed Zaki
Seminar Room 3-4

Chair: Tuck Siong Chung

 

I Love You and I Won’t Leave You”: Unpacking Customer Loyalty

Presenter: Mohamed Zaki

Authors: Mohamed Zaki, Janet R. McColl-Kennedy, Benjamin Lucas, Dalia Kandil, Andy Neely

11:00am
-
11:25am
09-10: Severin Friedrich Bischof
Seminar Room 3-4

Chair: Tuck Siong Chung

 

Referral Rewards Programs: A Longitudinal Comparison of Customer Generations

Presenter: Severin Friedrich Bischof

Authors: Severin Friedrich Bischof, Marc Linzmajer, Jochen Wirtz

11:30am
-
11:55am
10-10: Tuck Siong Chung
Seminar Room 3-4

Chair: Tuck Siong Chung

 

Who and When Will Consumers Choose Online Versus Offline Platforms: Omni-Channel Customer Service In a Digital Economy

Presenter: Tuck Siong Chung

Authors: Tuck Siong Chung, Sharon Ng, Kim Huat Goh

3:15pm
-
3:40pm
11-10: André Haff
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Putting the Human Touch Back in Self-Service: Exploring Customer Perceptions of Augmented Self-Services at Physical Touchpoints

Presenter: André Haff

Authors: André Haff, Nancy V. Wünderlich

3:45pm
-
4:10pm
12-10: Swapnil Murlidhar Morande
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Agrifood Ecosystem: Exploiting Convergence Between Artificial Intelligence and Blockchain

Presenter: Swapnil Murlidhar Morande

Authors: Adriana Carotenuto, Tiziana Russo Spena, Cristina Mele, Marialuisa Marzullo, Swapnil Murlidhar Morande

4:15pm
-
4:40pm
13-10: Sriram Rajagopalan
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Sustainable EProcurement

Presenter: Sriram Rajagopalan

Authors: Sriram Rajagopalan, venkataraghavan krishnaswamy


 
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