Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Only Sessions at Location/Venue 
 
 
Session Overview
Seminar Room 2-6
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-06: Maarten Volkers
Seminar Room 2-6

Chair: Rodoula Tsiotsou

 

Fostering 'Mango-Moments‘ – Developing and Evaluating a Health Care Management Tool to Improve Patients’ Experiences Through Small Gestures

Presenter: Maarten Volkers

Authors: Maarten Volkers

11:00am
-
11:25am
02-06: Ana Claudia Lavaquial
Seminar Room 2-6

Chair: Rodoula Tsiotsou

 

Collaborative Strategies and Tools Enabling Change in the Healthcare Ecosystem: a Brazilian Exploratory Study

Presenter: Ana Claudia Lavaquial

Authors: Ana Claudia Lavaquial, Claudia Araújo

11:30am
-
11:55am
03-06: Jacquie Cherie McGraw
Seminar Room 2-6
 

“He’s Too Much of a Man to do That”: The role of Masculine Identities and Self-Conscious Emotions in Men’s Help-Seeking in Preventative Health

Presenter: Jacquie Cherie McGraw

Authors: Jacquie Cherie McGraw, Rebekah Russell-Bennett, Katherine Marie White

3:15pm
-
3:40pm
04-06: Rodoula Tsiotsou
Seminar Room 2-6
 

What It Takes to Transform Patients into Advocates?

Presenter: Rodoula Tsiotsou

Authors: Rodoula Tsiotsou

3:45pm
-
4:10pm
05-06: Janet R. McColl-Kennedy
Seminar Room 2-6

Chair: Janet R. McColl-Kennedy

 

Modelling Multiparty Choices in Healthcare Using Discrete Choice Experiments

Presenter: Janet R. McColl-Kennedy

Authors: Janet R. McColl-Kennedy, Lilliemay Cheung, Leonard V. Coote

4:15pm
-
4:40pm
06-06: Megan Godwin
Seminar Room 2-6

Chair: Janet R. McColl-Kennedy

 

Women in the Sandwich Generation: The Relationship Between Health Behaviours and Wellbeing

Presenter: Megan Godwin

Authors: Megan Godwin, Rebekah Russell-Bennett, Uwe Dulleck

4:45pm
-
5:10pm
07-06: Heiko Holz
Seminar Room 2-6

Chair: Janet R. McColl-Kennedy

 

Convenience over Concern - The Value of Application-Based Service Experience

Presenter: Heiko Holz

Authors: Heiko Holz, Stefanie Paluch

Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-06: Moshe Davidow
Seminar Room 2-6

Chair: Thomas Reimer

 

Complaint Handling to the Rescue: Customer Centricity From Within

Presenter: Moshe Davidow

Authors: Moshe Davidow

11:00am
-
11:25am
09-06: Thomas Reimer
Seminar Room 2-6

Chair: Thomas Reimer

 

New Dynamics of Customer Complaints on Social Media: Introducing Data Mining Methods

Presenter: Thomas Reimer

Authors: Thomas Reimer, Banu Aysolmaz

11:30am
-
11:55am
10-06: Svenja Widdershoven
Seminar Room 2-6

Chair: Thomas Reimer

 

A Friend Laughs at Your Jokes When They're not so Good, and Sympathizes with Your Problems When They're not so Bad. The Effects of Perceived Service Failure Severity, Emotional Contagion Susceptibility and Interpersonal Relationship on Anger and Service Quality Inferences to Service Failure Depiction in Facebook Posts.

Presenter: Svenja Widdershoven

Authors: Svenja Widdershoven, Josée M.M. Bloemer, Mark Pluymaekers

3:15pm
-
3:40pm
11-06: Thijs Johannes Zwienenberg
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

To Solicit or Not? Exploring the Effects of Soliciting Reviews in the Collaborative Economy on Review Content and Style

Presenter: Thijs Johannes Zwienenberg

Authors: Thijs Johannes Zwienenberg, Tine Faseur, Yves van Vaerenbergh

3:45pm
-
4:10pm
12-06: Michael Kleinaltenkamp
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

The Impact of Psychological Ownership on Value in Use and Relational Outcomes in Sharing Economy

Presenter: Michael Kleinaltenkamp

Authors: Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht, Jingshu Li

4:15pm
-
4:40pm
13-06: Pirmin Bastian Bischoff
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

It’s All About the Content: The Value Proposition’s Role in Selling Solutions

Presenter: Pirmin Bastian Bischoff

Authors: Pirmin Bastian Bischoff, Jens Hogreve

4:45pm
-
5:10pm
14-06: Velitchka Kaltcheva
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

Marginal Upselling: An Empirical Investigation in the Perishable Service Industry

Presenter: Velitchka Kaltcheva

Authors: Aidin Namin, Velitchka Kaltcheva, Dinesh K Gauri


 
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