Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

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Session Overview
Seminar Room 3-2
Date: Friday, 19/Jul/2019
10:30am
-
10:55am
01-08: Maura Scott
Seminar Room 3-2

Chair: YeeHeng Tan

 

Communal Financial Orientation as a Platform to Improve Financial Inclusion of Consumers in Banking Deserts

Presenter: Maura Scott

Authors: Martin Mende, Linda Salisbury, Gergana Nenkov, Maura Scott

11:00am
-
11:25am
02-08: Nila Armelia Windasari
Seminar Room 3-2

Chair: YeeHeng Tan

 

Improving Wellbeing Through Technology-Mediated Crowdfunding Platform: Value Congruence as the Main Concept of Transformative Service Research

Presenter: Nila Armelia Windasari

Authors: Nila Armelia Windasari

11:30am
-
11:55am
03-08: YeeHeng Tan
Seminar Room 3-2

Chair: YeeHeng Tan

 

Funding Platforms for Digital Content: The Determinants of Persistent Contribution

Presenter: YeeHeng Tan

Authors: YeeHeng Tan, Srinivas K Reddy

3:15pm
-
3:40pm
04-08: Marah Blaurock
Seminar Room 3-2

Chair: Ilias Danatzis

 

Artificial Intelligence in Services – Determinants of an Ideal Human-Technology Mix in Service Encounters

Presenter: Marah Blaurock

Authors: Marah Blaurock, Marion Buettgen

3:45pm
-
4:10pm
05-08: Vanessa Esperance Rodrigues
Seminar Room 3-2

Chair: Ilias Danatzis

 

A Service Design Approach to Developing Resilent Value Networks

Presenter: Vanessa Esperance Rodrigues

Authors: Vanessa Esperance Rodrigues, Stefan Holmlid, Dominik Mahr, Gaby Odekerken-Schröder

4:15pm
-
4:40pm
06-08: Bieke Henkens
Seminar Room 3-2
 

Engaging Customers along the Smart Services Journey - A Network Perspective

Presenter: Bieke Henkens

Authors: Bieke Henkens, Katrien Verleye, Bart Larivière

4:45pm
-
5:10pm
07-08: Ilias Danatzis
Seminar Room 3-2

Chair: Ilias Danatzis

 

Developing a Service Taxonomy for Transformative Service Marketing Insights

Presenter: Ilias Danatzis

Authors: Ilias Danatzis

Date: Saturday, 20/Jul/2019
10:30am
-
10:55am
08-08: Tobias Schaefers
Seminar Room 3-2

Chair: Tobias Schaefers

 

Me or We? The Effects of Independent and Interdependent Self-Construal on Access-Based Service Use

Presenter: Tobias Schaefers

Authors: Martin Paul Fritze, Tobias Schaefers

11:00am
-
11:25am
09-08: Qiuying Zheng
Seminar Room 3-2

Chair: Tobias Schaefers

 

I MADE It or I Made IT: The Role of Regulatory Fit in Consumers’ Willingness to Pay for Cocreation Activities

Presenter: Qiuying Zheng

Authors: Yao Tang, Lan Xia, Qiuying Zheng

11:30am
-
11:55am
10-08: Ke Chen
Seminar Room 3-2

Chair: Tobias Schaefers

 

How Other Customers Responses to Service Failure Affect Focal Customers’ Complaining Behavior:The Complaint Contagion Effect

Presenter: Ke Chen

Authors: Ke Chen, Jiancun Chen, Zhan Wu

3:15pm
-
3:40pm
11-08: Sonja Christ-Brendemühl
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Bridging the gap Between Technological Enhancement and Personal Expectations: A 360-Degree View on Technology Deployment in the Restaurant Industry

Presenter: Sonja Christ-Brendemühl

Authors: Sonja Christ-Brendemühl, Mario Schaarschmidt

3:45pm
-
4:10pm
12-08: Zhongjie Wang
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Personal Service Eco-System and Virtual Personal Assistant: Decentralizing Service Delivery as a User-Centric Paradigm

Presenter: Zhongjie Wang

Authors: Zhongjie Wang, Xiaofei Xu

4:15pm
-
4:40pm
13-08: Stephen Joseph Wilkins
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Marketing Strategies for Late Entry in a Mature Market

Presenter: Stephen Joseph Wilkins

Authors: Stephen Joseph Wilkins


 
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