Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

 
Session Overview
Date: Sunday, 21/Jul/2019
8:30am
-
9:15am
Keynote 09: Avi Liran
HSS Auditorium
 

Delightful Employee Experiences

Presenter: Avi Liran

Authors: Avi Liran

9:15am
-
10:00am
Keynote 10: Anat Rafaeli
HSS Auditorium
 

Emotion in Service Operations: New Technological Opportunities

Presenter: Anat Rafaeli

Authors: Anat Rafaeli

10:00am
-
10:30am
Break
MRB Atrium
10:30am
-
10:55am
15-02: Peter O'Connor
Seminar Room 2-2

Chair: Peter O'Connor

 

Brandjacking and the Hotel Sector – Fact or Fiction?

Presenter: Peter O'Connor

Authors: Peter O'Connor

15-03: Martin Paul Fritze
Seminar Room 2-3

Chair: Eleonora Pantano

 

Luxury Services

Presenter: Martin Paul Fritze

Authors: Martin Paul Fritze, Jonas Holmqvist, Jochen Wirtz

15-04: Kentaro Watanabe
Seminar Room 2-4
 

Shaping the Global Network for Technology-Assisted Welfare Service Systems

Presenter: Kentaro Watanabe

Authors: Kentaro Watanabe, Marketta Niemelä, Masaaki Mochimaru

15-05: Dee Warmath
Seminar Room 2-5

Chair: Dee Warmath

 

For the Love of the Game: Intrinsic Motivation as a Source of Demand for a Voluntary Need-Based Service

Presenter: Dee Warmath

Authors: Dee Warmath, Susan Myrden, Andrew Winterstein

   
11:00am
-
11:25am
16-02: Sareeyapon Prasertsri
Seminar Room 2-2

Chair: Peter O'Connor

 

Alliance Orientation and Service Innovation Effect to Business Firm Performance. Case Study of SMEs Hotel in Phitsanulok, Thailand

Presenter: Sareeyapon Prasertsri

Authors: Sareeyapon Prasertsri, Laphasrada Changkaew

16-03: Eleonora Pantano
Seminar Room 2-3

Chair: Eleonora Pantano

 

From Artificial Intelligence to Service Intelligence: Evidence from Luxury Department Stores

Presenter: Eleonora Pantano

Authors: Eleonora Pantano, Nikolaos Stylos

16-05: Johan Högberg
Seminar Room 2-5

Chair: Dee Warmath

 

Gameful Experience Questionnaire: Measuring the Gamefulness of Service Use

Presenter: Johan Högberg

Authors: Johan Högberg, Juho Hamari, Erik Wästlund

11:30am
-
12:15pm
Keynote Panel: Paul Jones, Ron Kaufman, Jochen Wirtz
HSS Auditorium
 

Staging a Service Revolution: Turnaround, Innovation & Differentiation

Presenter: Keynote Panel

Authors: Paul Jones, Ron Kaufman, Jochen Wirtz

12:15pm
-
1:15pm
Lunch & End of Conference
MRB Atrium

 
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