Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

 
Session Overview
Date: Saturday, 20/Jul/2019
8:30am
-
9:15am
Keynote 05: Wolfgang Ulaga
HSS Auditorium
 

Monetizing Data: A Roadmap for Mastering Data-Driven Service Growth

Presenter: Wolfgang Ulaga

Authors: Wolfgang Ulaga

9:15am
-
10:00am
Keynote 06: Kapil R. Tuli
HSS Auditorium
 

Transitioning from Social to Social Commerce

Presenter: Kapil R. Tuli

Authors: Kapil R. Tuli

10:00am
-
10:30am
Break
MRB Atrium
10:30am
-
10:55am
08-01: Minna Saunila
Seminar Room 2-1

Chair: Sanjit Kumar Roy

 

Sustainable Business Enabled by Digital Service Innovation

Presenter: Minna Saunila

Authors: Minna Saunila, Juhani Ukko

08-02: Werner Kunz
Seminar Room 2-2

Chair: Tillmann Wagner

 

Do Academia and Business World See Service Technology the Same Way? – A Text-Mining Approach

Presenter: Werner Kunz

Authors: Ruud Wetzels, Jos Lemmink, Werner Kunz, Kristina Heinonen, Martin Wetzels

08-03: Arne De Keyser
Seminar Room 2-3

Chair: Mark S. Rosenbaum

 

Neuroscience in Service Research: An Overview and Discussion of Its Possibilities

Presenter: Arne De Keyser

Authors: Arne De Keyser, Nanouk Verhulst, Anders Gustafsson, Poja Shams, Yves Van Vaerenbergh

08-04: Julia A. Fehrer
Seminar Room 2-4

Chair: Suvi Nenonen

 

Market Shaping through Radical Technological Innovation

Presenter: Julia A. Fehrer

Authors: Julia A. Fehrer, Julia M. Jonas, Suvi Nenonen, Kaj Storbacka, Roderick J. Brodie

08-05: Georgia Katsifaraki
Seminar Room 2-5

Chair: Nancy Wong

 

How May Different Customer (Dis)engagement Behaviours Affect a Firm’s Performance within a Market Ecosystem? A Panel Data Analysis in an e-market Context

Presenter: Georgia Katsifaraki

Authors: Georgia D. Katsifaraki, Marios Theodosiou

08-06: Moshe Davidow
Seminar Room 2-6

Chair: Thomas Reimer

 

Complaint Handling to the Rescue: Customer Centricity From Within

Presenter: Moshe Davidow

Authors: Moshe Davidow

08-07: Kris Lindsey Hall
Seminar Room 3-1

Chair: Mathieu Lajante

 

An Investigation into the Dimensionality and Drivers of the Collaborative Economy from a Service-Dominant Logic Perspective

Presenter: Kris Lindsey Hall

Authors: Kris Lindsey Hall, Thomas Baker

08-08: Tobias Schaefers
Seminar Room 3-2

Chair: Tobias Schaefers

 

Me or We? The Effects of Independent and Interdependent Self-Construal on Access-Based Service Use

Presenter: Tobias Schaefers

Authors: Martin Paul Fritze, Tobias Schaefers

08-09: Elena Malakhatka
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Designing Living Services for Pro-Environmental Behavior in the Building Environment: KTH Live-in-Lab Case Study

Presenter: Elena Malakhatka

Authors: Elena Malakhatka, Per Lundqvist

08-10: Mohamed Zaki
Seminar Room 3-4

Chair: Tuck Siong Chung

 

I Love You and I Won’t Leave You”: Unpacking Customer Loyalty

Presenter: Mohamed Zaki

Authors: Mohamed Zaki, Janet R. McColl-Kennedy, Benjamin Lucas, Dalia Kandil, Andy Neely

08-11: Christine Marie Auer
Seminar Room 3-5

Chair: Mario Giraldo

 

Computational Creativity in Marketing and Service: Applications, Acceptance, and Challenges

Presenter: Christine Marie Auer

Authors: Christine Marie Auer, Silke Bartsch, Daniel Zimmermann

08-12: Anna Louise De Visser-Amundson
Seminar Room 3-7

Chair: Scott G Dacko

 

Nudging as a Strategy to Achieve Cost Effective Service Excellence

Presenter: Anna Louise De Visser-Amundson

Authors: Anna Louise De Visser-Amundson, Mirella Kleijnen

11:00am
-
11:25am
09-01: Khanh B. Q. Le
Seminar Room 2-1

Chair: Sanjit Kumar Roy

 

Conceptualizing the Collaborative Bond Between Employees and Artificial Intelligence in Service

Presenter: Khanh B. Q. Le

Authors: Khanh B. Q. Le, Laszlo Sajtos, Karen V. Fernandez

09-02: Hui-Ying Chang
Seminar Room 2-2

Chair: Tillmann Wagner

 

Enhancing Comfortable and Enjoyable Service Experiences via Augmented Reality

Presenter: Hui-Ying Chang

Authors: Tseng-Lung Huang, Hui-Ying Chang, Hsin-Yen Wu

09-03: Mark S. Rosenbaum
Seminar Room 2-3

Chair: Mark S. Rosenbaum

 

A Neuroscientific Perspective of a Shopper’s Response to the Presence of Others in Enclosed Shopping Malls: Exposing the Terror Genie

Presenter: Mark S. Rosenbaum

Authors: Mark S. Rosenbaum, German C. Ramirez, Dahlia El-manstrly

09-04: Suvi Nenonen
Seminar Room 2-4

Chair: Suvi Nenonen

 

Market-Shaping Strategies: Shifting Loci of Exchange and Eliminating Resource Integration Bottlenecks

Presenter: Suvi Nenonen

Authors: Suvi Nenonen, Kaj Storbacka

09-05: Shuping Chen
Seminar Room 2-5

Chair: Nancy Wong

 

What Makes ‘God’ Turn Into‘Devil’? The Effect of Customer Engagement Behavior on Customer Misbehavior——Based on Moral Licensing Theory

Presenter: Shuping Chen

Authors: Shuping Chen, Xiaoyun Han, Shujie Fang

09-06: Thomas Reimer
Seminar Room 2-6

Chair: Thomas Reimer

 

New Dynamics of Customer Complaints on Social Media: Introducing Data Mining Methods

Presenter: Thomas Reimer

Authors: Thomas Reimer, Banu Aysolmaz

09-07: Stacey Robinsons
Seminar Room 3-1

Chair: Mathieu Lajante

 

Authentic or Counterfeit Service? A Framework on the Complexity of AI Enabled Service Encounters

Presenter: Stacey Robinsons

Authors: Stacey Robinsons, Chiara Orsingher, Linda Alkire, Arne De Keyser, Mike Giebelhausen, Nadia Papamichail, Poja Shams, Mohamed Sobhy Ahmed Hassan Temerak

09-08: Qiuying Zheng
Seminar Room 3-2

Chair: Tobias Schaefers

 

I MADE It or I Made IT: The Role of Regulatory Fit in Consumers’ Willingness to Pay for Cocreation Activities

Presenter: Qiuying Zheng

Authors: Yao Tang, Lan Xia, Qiuying Zheng

09-09: Noyan Ilk
Seminar Room 3-3

Chair: Sheilagh Resnick

 

A Text Analytic Approach for Intelligent Customer Routing in Online Service Centers

Presenter: Noyan Ilk

Authors: Noyan Ilk, Guangzhi Shang

09-10: Severin Friedrich Bischof
Seminar Room 3-4

Chair: Tuck Siong Chung

 

Referral Rewards Programs: A Longitudinal Comparison of Customer Generations

Presenter: Severin Friedrich Bischof

Authors: Severin Friedrich Bischof, Marc Linzmajer, Jochen Wirtz

09-11: Nagarajan Venkatachalam
Seminar Room 3-5

Chair: Mario Giraldo

 

Blockchain as a Service (Baas): A Multi-domain Perspective

Presenter: Nagarajan Venkatachalam

Authors: Nagarajan Venkatachalam, Shailesh Palekar

09-12: Dorottya Varga
Seminar Room 3-7

Chair: Scott G Dacko

 

Customers are not Always Good Soldiers: A Meta-Analysis on the Antecedents and Outcomes of Customer-Related Social Stressors

Presenter: Dorottya Varga

Authors: Dorottya Varga, Yves Van Vaerenbergh, Stefanie Possemiers

11:30am
-
11:55am
10-01: Sanjit Kumar Roy [CANCELLED]
Seminar Room 2-1

Chair: Sanjit Kumar Roy

 

Together We Can Deliver: Frontline Employees and Robots Joining Forces

Presenter: Sanjit Kumar Roy

Authors: Gauri Laud, Sanjit Kumar Roy, Chatura Ranaweera, Cheryl Leo, Sima Sedighadeli

10-02: Gerhard Satzger
Seminar Room 2-2

Chair: Tillmann Wagner

 

Not Just Selling Data - How Companies Co-Create Value in Analytics-Based Service Innovation

Presenter: Gerhard Satzger

Authors: Ronny Schüritz, Killian Farrell, Fabian Hunke, Gerhard Satzger

10-03: Susan Stead
Seminar Room 2-3

Chair: Mark S. Rosenbaum

 

Multisensory Customer Service Experiences in New Servicescapes

Presenter: Susan Stead

Authors: Susan Stead, Gaby Odekerken-Schröder, Dominik Mahr

10-04: Jonathan M Beck
Seminar Room 2-4

Chair: Suvi Nenonen

 

Managing the Conversation: Shaping Valence and Online Engagement by Decreasing Customer Effort

Presenter: Jonathan M Beck

Authors: Jonathan M Beck, Clay M Voorhees, Paul W Fombelle, Katherine N Lemon, Ryan Teal

10-05: Nancy Wong
Seminar Room 2-5

Chair: Nancy Wong

 

Prognosis for Financial Health: Diagnosing Consumers’ Vulnerability to Financial Hardship

Presenter: Nancy Wong

Authors: Dee Warmath, Genevieve O'Connor, Nancy Wong, Casey Newmeyer

10-06: Svenja Widdershoven
Seminar Room 2-6

Chair: Thomas Reimer

 

A Friend Laughs at Your Jokes When They're not so Good, and Sympathizes with Your Problems When They're not so Bad. The Effects of Perceived Service Failure Severity, Emotional Contagion Susceptibility and Interpersonal Relationship on Anger and Service Quality Inferences to Service Failure Depiction in Facebook Posts.

Presenter: Svenja Widdershoven

Authors: Svenja Widdershoven, Josée M.M. Bloemer, Mark Pluymaekers

10-07: Mathieu Lajante
Seminar Room 3-1

Chair: Mathieu Lajante

 

Augmented Empathic Capacity: A New Perspective for Raising Prosocial Interactivity and Customer Engagement in the Automated Service Era

Presenter: Mathieu Lajante

Authors: Mathieu Lajante, Philip Jackson

10-08: Ke Chen
Seminar Room 3-2

Chair: Tobias Schaefers

 

How Other Customers Responses to Service Failure Affect Focal Customers’ Complaining Behavior:The Complaint Contagion Effect

Presenter: Ke Chen

Authors: Ke Chen, Jiancun Chen, Zhan Wu

10-09: Sheilagh Resnick
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Exploring the Role of Music on the Online Customer Experience

Presenter: Sheilagh Resnick

Authors: Sheilagh Resnick, Ayane Fujiwara Fujiwara, Abraham Brown, Kim Cassidy

10-10: Tuck Siong Chung
Seminar Room 3-4

Chair: Tuck Siong Chung

 

Who and When Will Consumers Choose Online Versus Offline Platforms: Omni-Channel Customer Service In a Digital Economy

Presenter: Tuck Siong Chung

Authors: Tuck Siong Chung, Sharon Ng, Kim Huat Goh

10-11: Mario Giraldo
Seminar Room 3-5

Chair: Mario Giraldo

 

Revisiting Extended Service Experience Provider Activities: Peak Experiences Providers’ Wellbeing

Presenter: Mario Giraldo

Authors: Mario Giraldo, Oscar Naranjo, Mark Rosenbaum

10-12: Margarita Bidler
Seminar Room 3-7

Chair: Scott G Dacko

 

Aligning the Data Disclosure Process with Customer Benefits: Employing Gamification to Increase Willingness to Disclose Data for Personalized Services

Presenter: Margarita Bidler

Authors: Margarita Bidler, Jan H. Schumann

12:00pm
-
1:15pm
Lunch
MRB Atrium
Poster Session
MRB Atrium

Poster Sessions will be held during lunch and teabreaks on Friday (19 July) and Saturday (20 July).

 
1:15pm
-
2:00pm
Keynote 07: Ming-Hui Huang
HSS Auditorium
 

The Feeling Economy: Managing Service in the Next Generation of AI

Presenter: Ming-Hui Huang

Authors: Ming-Hui Huang

2:00pm
-
2:45pm
Keynote 08: John Bateson
HSS Auditorium
 

Services Research and the Aging Population:Threat or Opportunity

Presenter: John Bateson

Authors: John Bateson

2:45pm
-
3:15pm
Break
MRB Atrium
3:15pm
-
3:40pm
11-01: Laurens De Gauquier
Seminar Room 2-1

Chair: Judit Simon

 

Exploring the Attitudes of Frontline Employees Towards Humanoid Service Robots in a Retailing Context

Presenter: Laurens De Gauquier

Authors: Laurens De Gauquier, Malaika Brengman, Kim Willems, Nanouk Verhulst, Albert De Beir, Hoang-Long Cao, Bram Vanderborght

11-02: Robert Ciuchita
Seminar Room 2-2

Chair: Robert Ciuchita

 

Keep on Keeping on: A Configurational Approach to Service Innovation Adoption and Continuance

Presenter: Robert Ciuchita

Authors: Robert Ciuchita, Johanna Frösén, Dominik Mahr, Jaakko Aspara, Gaby Odekerken - Schröder, Martin Wetzels

11-03: Caroline Tran
Seminar Room 2-3

Chair: Chia-Lin Lee

 

Alexa, Siri or Google Versus Brand-Specific Voice Persona – Who to Blame or to Credit?

Presenter: Caroline Tran

Authors: Silke Bartsch, Caroline Tran

11-04: Aron O'Cass
Seminar Room 2-4

Chair: Bart Lariviere

 

Maximizing Brand Equity via Ambidextrous Frontline Employees

Presenter: Aron O'Cass

Authors: Vida Siahtiri, Aron O'Cass

11-05: Martin Mende
Seminar Room 2-5

Chair: Paula Dootson

 

When Humanoid Service Robots Can Elicit Compensatory Consumer Responses: An Examination of Moderating Effects

Presenter: Martin Mende

Authors: Martin Mende, Maura Scott, Jenny van Doorn, Ilana Shanks, Dhruv Grewal

11-06: Thijs Johannes Zwienenberg
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

To Solicit or Not? Exploring the Effects of Soliciting Reviews in the Collaborative Economy on Review Content and Style

Presenter: Thijs Johannes Zwienenberg

Authors: Thijs Johannes Zwienenberg, Tine Faseur, Yves van Vaerenbergh

11-07: Julia Sarah Hagel
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

The Role of the Nationality of an Automated Social Presence

Presenter: Julia Sarah Hagel

Authors: Julia Sarah Hagel, Katja Gelbrich, Lena Hiermeier

11-08: Sonja Christ-Brendemühl
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Bridging the gap Between Technological Enhancement and Personal Expectations: A 360-Degree View on Technology Deployment in the Restaurant Industry

Presenter: Sonja Christ-Brendemühl

Authors: Sonja Christ-Brendemühl, Mario Schaarschmidt

11-09: Piyush Kumar
Seminar Room 3-3

Chair: Sheilagh Resnick

 

Hub and Rim Strategy: A New Framework for Service Systems in the Age of Technology

Presenter: Piyush Kumar

Authors: Piyush Kumar

11-10: André Haff
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Putting the Human Touch Back in Self-Service: Exploring Customer Perceptions of Augmented Self-Services at Physical Touchpoints

Presenter: André Haff

Authors: André Haff, Nancy V. Wünderlich

11-11: Sven Tuzovic
Seminar Room 3-5

Chair: Gerhard Satzger

 

Offshoring of Accounting Services: Should I Tell My SME Client?

Presenter: Sven Tuzovic

Authors: Sven Tuzovic, Rebekah Russell-Bennet, Rory Mulcahy

11-12: Jaylan Azer
Seminar Room 3-7

Chair: Jaylan Azer

 

Measuring the Impact of Customers and Noncustomers Influencer Value in Social Networks

Presenter: Jaylan Azer

Authors: Jaylan Azer, Chatura Ranaweera

3:45pm
-
4:10pm
12-01: Steven M Shugan
Seminar Room 2-1

Chair: Judit Simon

 

HealthCare Services: Nonprofit vs For-Profit Competition

Presenter: Steven M Shugan

Authors: Jihwan Moon, Steven M Shugan

12-02: Yu-Shan (Sandy) Huang
Seminar Room 2-2

Chair: Robert Ciuchita

 

The Interactive Effect of the Feature Types and Styles of Robotic Service Providers on Social Cognition of Customers

Presenter: Yu-Shan (Sandy) Huang

Authors: Yu-Shan (Sandy) Huang, Nobuyuki Fukawa, Barry J. Babin

12-03: Nurhafihz Noor
Seminar Room 2-3

Chair: Chia-Lin Lee

 

Investigating the Service Quality of Artificial Intelligence Service Agents

Presenter: Nurhafihz Noor

Authors: Nurhafihz Noor, Sally Rao Hill, Indrit Troshani

12-04: Ting Yu
Seminar Room 2-4

Chair: Bart Lariviere

 

Service–Sales Ambidexterity: Past, Present, and Future

Presenter: Ting Yu

Authors: Ko de Ruyter, Debbie Keeling, Ting Yu

12-05: Martina Caic
Seminar Room 2-5

Chair: Paula Dootson

 

Value of Social Robots in Services: Social Cognition Perspective

Presenter: Martina Caic

Authors: Martina Caic, Dominik Mahr, Gaby Odekerken-Schröder

12-06: Michael Kleinaltenkamp
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

The Impact of Psychological Ownership on Value in Use and Relational Outcomes in Sharing Economy

Presenter: Michael Kleinaltenkamp

Authors: Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht, Jingshu Li

12-07: Anne-Madeleine Kranzbuehler
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

Outsourcing Your Life to Alexa

Presenter: Anne-Madeleine Kranzbuehler

Authors: Anne-Madeleine Kranzbuehler, Mirella Kleijnen

12-08: Zhongjie Wang
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Personal Service Eco-System and Virtual Personal Assistant: Decentralizing Service Delivery as a User-Centric Paradigm

Presenter: Zhongjie Wang

Authors: Zhongjie Wang, Xiaofei Xu

12-10: Swapnil Murlidhar Morande
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Agrifood Ecosystem: Exploiting Convergence Between Artificial Intelligence and Blockchain

Presenter: Swapnil Murlidhar Morande

Authors: Adriana Carotenuto, Tiziana Russo Spena, Cristina Mele, Marialuisa Marzullo, Swapnil Murlidhar Morande

12-11: Chen-Ya Wang
Seminar Room 3-5

Chair: Gerhard Satzger

 

Exploring Solo Consumption Experience in Service Settings

Presenter: Chen-Ya Wang

Authors: Chen-Ya Wang, Laurie Wu, Khoa T. Do

12-12: Hsiu-Yuan Tsao
Seminar Room 3-7
 

The Impact of Campaign Personality on the Crowdfunding Project Success

Presenter: Hsiu-Yuan Tsao

Authors: Hsiu-Yuan Tsao, Ching-Chang Lin, Tsai-Hsuan Wu

 
4:15pm
-
4:40pm
13-01: Ahmed Al--Abdin
Seminar Room 2-1

Chair: Judit Simon

 

Service Consumption During Prolonged Conflict: Consumer Resilience, Routine & Rapport

Presenter: Ahmed Al--Abdin

Authors: Treasa Kearney, Ahmed Al--Abdin

13-02: Martin Adam
Seminar Room 2-2

Chair: Robert Ciuchita

 

How Anthropomorphic Design Cues and the Foot-in-the-Door Technique Affect User Compliance with Chatbots in Customer Self-Service

Presenter: Martin Adam

Authors: Martin Adam, Michael Wessel, Alexander Benlian

13-03: Lorena Blasco-Arcas
Seminar Room 2-3

Chair: Chia-Lin Lee

 

Understanding Brand Co-Creation in the Era of AI and Automation

Presenter: Lorena Blasco-Arcas

Authors: Lorena Blasco-Arcas, Claudia Simoes

13-04: Bart Lariviere
Seminar Room 2-4

Chair: Bart Lariviere

 

How to Engage Employees at Organizational Frontlines? A Response Surface Analysis of the Fit/Misfit-Engagement Model

Presenter: Bart Lariviere

Authors: Katrien Verleye, Bart Lariviere

13-05: Miaolei (Liam) Jia
Seminar Room 2-5

Chair: Paula Dootson

 

Robot or Human? The Effect of Robot-versus-Human Caused Service Failure on Firm Evaluation

Presenter: Miaolei (Liam) Jia

Authors: Isabel L. Ding, Miaolei (Liam) Jia

13-06: Pirmin Bastian Bischoff
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

It’s All About the Content: The Value Proposition’s Role in Selling Solutions

Presenter: Pirmin Bastian Bischoff

Authors: Pirmin Bastian Bischoff, Jens Hogreve

13-07: Nicole Jasmin Heß
Seminar Room 3-1

Chair: Nicole Jasmin Heß

 

Track Me If You Can – A Nuanced Perspective on Consumers’ Value Assessment of Data-Based Insurance Tariffs

Presenter: Nicole Jasmin Heß

Authors: Nicole Jasmin Heß, Verena Rapp, Manfred Schwaiger, Antje Niemann

13-08: Stephen Joseph Wilkins
Seminar Room 3-2

Chair: Stephen Joseph Wilkins

 

Marketing Strategies for Late Entry in a Mature Market

Presenter: Stephen Joseph Wilkins

Authors: Stephen Joseph Wilkins

13-10: Sriram Rajagopalan
Seminar Room 3-4

Chair: Sriram Rajagopalan

 

Sustainable EProcurement

Presenter: Sriram Rajagopalan

Authors: Sriram Rajagopalan, venkataraghavan krishnaswamy

13-11: Huifan Li [CANCELLED]
Seminar Room 3-5

Chair: Gerhard Satzger

 

Will Good Service Attitude Beautify Customers’ Sensory Evaluation? The Moderating Role of Uncertainty

Presenter: Huifan Li

Authors: Huifan Li, Xingyang Lv, Xiucheng Fan

13-12: Jessica Joan Castles
Seminar Room 3-7
 

The Customer Experience in a Primary Standard Breast Augmentation

Presenter: Jessica Joan Castles

Authors: Jessica Joan Castles, Rebekah Russell-Bennett

 
4:45pm
-
5:10pm
14-01: Judit Simon
Seminar Room 2-1

Chair: Judit Simon

 

Tendencies of Health Care Services - Based on the "Community Health Experience Model"

Presenter: Judit Simon

Authors: Judit Simon, Zoltán Lantos

14-03: Chia-Lin Lee
Seminar Room 2-3

Chair: Chia-Lin Lee

 

Consumer Evaluation of Co-branded Services: the Importance of Bundling Effect

Presenter: Chia-Lin Lee

Authors: Chia-Lin Lee

14-05: Paula Dootson
Seminar Room 2-5

Chair: Paula Dootson

 

Stealing from Robots in Service Roles

Presenter: Paula Dootson

Authors: Paula Dootson, Kate Letheren

14-06: Velitchka Kaltcheva
Seminar Room 2-6

Chair: Velitchka Kaltcheva

 

Marginal Upselling: An Empirical Investigation in the Perishable Service Industry

Presenter: Velitchka Kaltcheva

Authors: Aidin Namin, Velitchka Kaltcheva, Dinesh K Gauri

14-12: Franziska Maria Bongers
Seminar Room 3-7
 

Exploring Salesperson Solution Involvement in Business-to-Business Markets

Presenter: Franziska Maria Bongers

Authors: Franziska Maria Bongers, Gloria Kinateder, Jan Hendrik Schumann, Dirk Totzek

 
5:30pm
-
6:15pm
Bus service from conference venue to Singapore River
6:15pm
-
7:30pm
Singapore River Cruise
7:30pm
-
10:00pm
Social Dinner
Asian Civilisations Museum

 
Contact and Legal Notice · Contact Address:
Privacy Statement · Conference: Frontiers 2019
Conference Software - ConfTool Pro 2.6.129
© 2001 - 2019 by Dr. H. Weinreich, Hamburg, Germany