The Changing Face of Work: Trends in Employee Motivation and Human Capital in the
Public Sector
Public administration across Europe faces complex external shocks and transformations,
including security crises, demographic changes, technological advances, and evolving
expectations from both employees and citizens. Understanding how public sector
employees respond and adapt to these shifts is crucial for enhancing administrative
resilience and ensuring effective governance. This study addresses this imperative by
exploring the motivations, expectations, and organizational perceptions of public sector
employees in Romania, situating the findings within the broader context of European public
administration trends.
Specifically, the study examines how the public administration workforce responds and
adapts to a changing environment and increased uncertainty. Using a mixed-methods
approach, including an extensive online survey (N=1481) and a qualitative research based
on multiple focus groups and interviews conducted among public administration employees
in Romania, the research identifies key factors used in evaluating public sector
attractiveness, specific perceptions regarding organizational environment, leadership and
overall job satisfaction
Findings reveal a strong preference among public employees for job stability and security,
meaningful work with significant social impact, increased importance of work-life balance
and continuous professional development. These preferences resonate with broader
European trends that emphasize intrinsic motivation, public value, and organizational
resilience, particularly critical in managing crises or uncertain situations.
Leadership emerges as a pivotal factor, with employees expressing a clear preference for
participatory and supportive leadership styles that align with public service values. Results
also indicate increased mobility of workforce between sectors which has multiple ripple
effects on overall system functioning and effectiveness.
However, the study highlights specific barriers within Romanian public administration, such
as limited career development opportunities, insufficient administrative flexibility, and slow
technology adoption—issues that could impede effective crisis management and
responsiveness.
The study underscores the importance of addressing these barriers to strengthen the
adaptability and resilience of public administration systems across Europe, recommending
increased flexibility, proactive adoption of innovative technologies, and cultivation of
inclusive leadership practices.