Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Please note that all times are shown in the time zone of the conference. The current conference time is: 2nd Oct 2025, 12:30:45pm BST

 
 
Session Overview
Session
PSG 2 - Public Sector Performance
Time:
Wednesday, 27/Aug/2025:
8:30am - 10:30am

Session Chair: Dr. Francesco VIDÈ, SDA Bocconi School of Management
Session Chair: Prof. Wouter VAN DOOREN, University of Antwerp
Session Chair: Prof. Gerhard HAMMERSCHMID, Hertie School of Governance

Moderator

:
Prof. Shirin AHLBÄCK ÖBERG, Uppsala University
Location: Room 430, James McCune Smith Building 4th Floor

James McCune Smith Building 4th Floor

"Institutional reforms and trust in government"

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Presentations

Department Of Government Efficiency (DOGE) and Emerging neo-NPM Practices: Old wine in new bottle?

Steve TROUPIN

IIAS, Belgium

The paper asks three research questions regarding the ongoing cost savings program undertaken by the Department Of Government Efficiency (DOGE) in the American government under President Donald J. Trump.

1. Does this program qualify as a case of an emerging model of public management reforms? With the other cases from Bukele's El Salvador, Milei's Argentina, Bolsonaro's Brazil, Meloni's Italy, (K)ishiba's Japan and Orban's Hungary, the proposition is made that DOGE is an instance of an emerging neo-NPM model of public administration reforms.

2. What are the defining attributes of such a model? It is proposed to define neo-NPM through the following attributes: (1) anti-bureaucratic stance, (2) radical downsizing goals, (3) reliance on digitization to achieve efficiency gains and transformation, (4)

direct interaction with the public through social media to support ongoing reforms, (5) reliance on outsiders and overall anti-institutional attitude. As with every model, the cases listed above only comply with some of these definitional attributes.

3. Is neo-NPM different from NPM? It is argued that the main differences between both are (1) neo-NPM's reliance on technology as opposed to markets, (2) neo-NPM's intentionally chaotic and fast approach to reform as opposed to NPM's slow systematism, (3) neo-NPM's reliance on outsiders as opposed to business professionals, and(4) its populist, as opposed to technocratic approach.

Methodologically, the paper relies on a comparative analysis of cases for purposes of building the concept of neo-NPM, and on analysis of social media data and documents, and on a literature review to score the cases on the attributes and define the different attributes, and perform the comparison with the NPM concept.

The main implication of the paper is the need to approach DOGE as an instance of a wider wave of public management reforms, and to submit it to the same academic treatment of the previous ones, including, i.e.: continuous evaluation, development, and elaboration of critical alternatives



A bottom-up view of crisis management: How citizens experienced the pandemic performance of local government in the Nordic countries, and how the experience shaped their trust in government.

Harald BALDEERSHEIM1, Are Vegard Haug2

1University of Oslo, Norway; 2Oslo Metropolitan University

The paper draws on surveys of citizens in the five Nordic countries in the aftermath of the covid pandemic. The Nordic countries pursued quite different policies regarding the role of local government in terms of crisis management. In some countries, local authorities were largely left to their own devices, in other countries their tasks were closely scripted by national government.

The citizens were invited to rate the performance of their municipalities as crisis managers in times of unprecedented disruptions to normal service provisions. The data detail citizens’ experiences with specific services such as schools, kindergartens, public transport, etc. The analysis contextualises citizens’ experiences across the five national policy settings and 1100 plus local authorities of the Nordic countries.

The analysis demonstrates, furthermore, how these experiences impacted on trust in government. The overall findings suggest that local government crisis performance is an important long-term determinant of trust in government.

The paper reports from a four-year project on pandemic management in the Nordic countries financed by the Norwegian Research Council (the POLYGOV project).



Why public sector reform movements do not fully disappear: A systematic review of the role of reform leadership

Melisa Petra BENCHIS1, Sorin Dan2, Esa Hyyryläinen3

1University of Vaasa: Vaasan Yliopisto, Finland; 2University of Vaasa: Vaasan Yliopisto, Finland; 3University of Vaasa: Vaasan Yliopisto, Finland

Public sector reforms have seen numerous transformations over the years due to different models of governance inspired by to changing political and economic variables, at a global level. These paradigms of governance, from the traditional hierarchical administration to the market oriented New Public Management and collaboration oriented New Public Governance; helped the public sector structure its priorities and strategies, both internally and externally/globally (Pollitt & Bouckaert, 2017; Christensen & Lægreid, 2011). But in practice, these shifts are rarely linear or acting in isolation. Reform elements from earlier models have the tendency to merge with the current ones and to preserve those fragments by recombing and, later, reemerging with new terminology (Christensen et al., 2007; Hood & Peters, 2004). In this case, even if newer reforms digital-era governance (NPG) are now dominant in public administration, NPM reform characteristics persist in the practice of institutions and discourse of public servants and leaders. These NPM fragments, while modified, and in a few instances rebranded; still influence administrative reform agendas, particularly in digitalization processes and performance-based accountability (Lapsley & Miller, 2024; Dan, Lægreid & Špaček, 2024).

While justifications such as institutional legacies and administrative culture have dominated explanations of reform continuity (Peters, 2019; Painter & Pierre, 2005), the role of agency, particularly of political and administrative leadership, is comparatively under researched in systematic reviews. Extending the problematization approach established by Alvesson and Sandberg (2011), this study reopens existing assumptions about reform persistence by focusing on the explanatory value of leadership in resuscitating elements of New Public Management (NPM). Leadership is understood here as the actions and strategies of political leaders and high-ranking public administrators that shape, modify, or anchor reform trajectories (Dan & Pollitt, 2014). Through a PRISMA-guided systematic literature review, the study investigates how leadership is conceptualized in scholarly literature focused on public administration reforms, and how it is linked to the survival and adaptation of NPM reform elements in governance contexts. The main objective of this study is to analyse how the academic literature presents the work of reform leaders (high-ranking administrative officials and political actors) in perpetuating, reusing or rebranding the New Public Management characteristics (NPM fragments) over time. More specifically, the study questions whether these actors are portrayed as active innovators, implementing NPM elements in new governance frameworks, or as passive perpetuators of established administrative NPM practices. Those being often in relationship with external political networks such as the EU, NATO, or partner states (Dimitrova & Toshkov, 2009).

This research will add to the ongoing debate about NPM resilience (Lapsley & Miller, 2024; Oehler-Sincai, 2008) in public administration literature by analysing how the actions and narratives of reform leaders are theorized in academic research. This can help to account for the endurance of certain models of governance despite major changes in administrative theory. In doing so, it strives to bridge the gap between policy reform theoretical debate and administrative practical continuity.



Environmental performance of public hospitals: the role of board characteristics and organizational practices

Gianluca MAISTRI1, Luca PIUBELLO ORSINI1, Gianluca VERONESI1,2, Chiara LEARDINI1

1Università di Verona, Italy; 2University of Bristol, UK

The adoption of environmental practices in public sector organizations has been progressively emphasized by a range of stakeholders as an effective way to mitigate their environmental footprint (Duong et al., 2024). This is particularly true for the healthcare sector, with its ever-increasing waste generation (Rizan et al., 2021) and energy consumption (Dion & Evans, 2023). Although public healthcare organizations have only started to address environmental issues in the past decade, the implementation and combination of different environmental practices in public hospitals have been empirically shown to have a positive impact on their environmental performance (Piubello Orsini et al., 2024). This aligns with the predictions of the Practice-Based View, which posits that the “imitable activities” implemented in an organization will positively influence its performance (Bromiley & Rau, 2014, p. 1249). In this regard, the existing literature points out the role of the organizational leadership, either the top management team or the board of directors, in promoting the adoption and implementation of pro-environmental practices (Walls & Hoffman, 2013).

Nevertheless, the literature has so far mainly focused on organizational characteristics as antecedents of environmental performance rather than on leadership traits as potential ”triggers” for the adoption and implementation outcome of environmental practices (Balasubramanian et al., 2021). Some scholarly works focusing on the healthcare sector have investigated the impact that governance attributes, particularly the characteristics of boards of directors, may have on environmental sustainability in relation to organizational disclosure and performance (Garzoni et al., 2024). However, we still have little understanding on the role that the board of directors plays in adopting and implementing environmental practices.

To fill this gap, drawing on insights from the Practice Based View and Board Human Capital Theory, we investigate how certain board characteristics, such as its structure and composition, may influence the adoption of green practices. In addition, the study seeks to deepen the understanding that other traits, such as the competence of board members, have on the implementation of such practices, including potentially moderating their effect on environmental performance. To do so, we analyze the board characteristics of 137 public NHS hospital trusts from 2018 to 2023, and investigate how these may have influenced the adoption and implementation of different green practices - namely, the presence of a waste manager, waste reuse scheme, estate development strategy, green procurement, energy manager, energy efficient schemes, and heat decarbonization plan - and their effect on environmental performance. Given the panel nature of our data, we utilize time series (Veronesi et al., 2023). Preliminary results will be discussed in relation to theory, research, and practical implications.