The relationships between citizens and judges are inherently as unique as they are complex. Far from domination, where judges would merely sanction citizens, these relationships primarily serve a societal function, where judges resolve everyday conflicts (Humbert, 2014). In doing so, frontline judges – i.e., those serving in police courts and peace courts, in Belgium – directly interact face-to-face with multiple citizens on a daily basis, which means that they can be conceptualized as "street-level bureaucrats" (Lipsky, 1980/2010).
While frontline judges have been at the center of many studies (e.g., Barral, 2014) – more rarely, with a street-level perspective (e.g., Biland & Steinmetz, 2017) – litigants have remained a blind spot in current academic knowledge so far. Yet, how citizens do (or do not) participate in their interactions with the judges adds to the complexity of their relationships. More specifically, some recent works have demonstrated that citizens' emotions can have a significant disruptive effect in certain administrative contexts (Dechezelles, 2018), especially with frontline bureaucrats (e.g., Eshuis et al., 2023).
How do citizens’ emotions interact with decision-making by frontline judges? To address this question, we draw upon existing research on street-level bureaucracy and on emotions in political science, psychology, sociology, and law to suggest that citizens’ emotional skills (Mikolajczak et al., 2014) and judges’ empathy to these emotions (Skowronska, 2021) play a crucial role in their interactions, which culminate in judges’ decisions: towards, against, or aways from citizens – in line with Tummers et al. (2015)’s conceptualization.
To address our research question, we focus on frontline judges in French-speaking Belgium. Following a “concurrent” research design (Creswell, 2009), we integrate direct observations of court proceedings and semi-structured interviews with both citizens and judges, all analyzed thematically (Paillé & Mucchielli, 2016). The interviews, in particular, involve the use of visual methods, including a visual grid based on Plutchik's Wheel of Emotions (1980), as well as the creation of drawings to access the social representations (Couronné, 2016) of administrative situations experienced by the interviewees.
The preliminary findings suggest that certain emotional competencies, as described by the Salovey and Mayer emotional intelligence model (1990), play a crucial role. In particular, the ability to perceive and evaluate emotions, as well as emotional management, appear to be of particular significance. Citizens who are able to deeply understand the emotional implications of a situation could better regulate their own emotions, and adopt appropriate reactions during their interactions, encouraging rapprochement from the judges. In this context, judges' empathy also appears to shape citizens' emotional competencies' impact on administrative decisions: the more judges are likely to feel empathy towards citizens, the more the latter's emotional competencies are likely to have a significant impact, and vice versa. To conclude, we draw the theoretical and practical implications of these results for the management of courts as well as for the procedure and judgements.
References :
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