Background
According to the EU White Paper on Sport (COM, 2007), both public and private organisations should contribute in promoting sport activities for all. An important reason is seen, among the others (e.g. health, education, volunteerism), in the potential of sport for social inclusion, integration and equal opportunities (COM, 2007). Indeed, there is not such a field in which categories are made for enhancing capabilities rather than ghettoizing differences (e.g.: male/female; disabled/able bodies, juniors/masters). The investigation of sport as inclusive factor and the difficulties in its implementation are not a novelty (e.g.: Bailey, 2005; Holt, 2008; Kelly, 2011) as well as the risk of violence connected to supporters watching rather than playing sport (e.g.: Matthews and Channon, 2017; Young, 2019).
A not fully investigated aspect regards the role of athletes as ambassadors of positive and inclusive messages, developed in co-production schemes within social inclusive public campaigns. This can be possible thanks to the role covered by athletes as brands (Arai et al., 2014). A new frontier is represented by the role that social media can offer, in these field, as vehicles of positive messages towards athletes’ followers, especially for those athletes who have extraordinary stories of resilience to share.
Starting from the above considerations this paper intends to investigate if and how inspirational stories promoted by athletes as ambassadors can push people to reconsider their beliefs on aspects such as disability, social inclusion, ethnicity, etc., thus looking beyond physical or mental limitations. In synthesis we want to answer the following question: can athletes be ambassadors of public social campaigns towards their followers? Which are the basic elements to consider in planning such a public campaign?
Design/methodology
We decided to use Ninjalitics, a tool for analyzing Instagram profiles. In particular we used it to calculate the average engagement rate of each profile, as well as that on an individual published post. We selected some Italian Athletes: the most followed and/or athletes (especially paralympic ones) known for their stories of resilience and/or social redemption. We examined their posts in the previous three months to examine the overall growth of the profile but specially to investigate the effectiveness of positive storytelling and/or sharing of social messages. The aim was indeed to understand whether these athletes were able to effectively adapt their message to the expectations of their audience. We then re-analyzed our data under the lens of the Social Role Theory, looking at how someone can act as driven by his/her role as recognized by the society as result of socially shared patterns of expectations for behavior (Diekman, and Eagly, 2000; Eagly and Karau, 2002).
Results/findings
Being at a preliminary stage, the study has the great limit of being based on a small number of analysed athletes and posts. Another important limit regards the fact that it is now limited to Italian athletes. It anyway presents some interesting results also if showing a paradox.
On one hand our study demonstrates that athletes can be ambassadors of public social campaigns towards their followers. Public authorities could develop with them, sensitization campaigns in a co-production scheme to tackle prejudices. On the other hand, in line with the Social Role Theory, their communication seems to be driven by a kind of gender differentiation. Male athletes are driven to send messages of strength and resilience, while female athletes to show sensitivity and empathy. In synthesis It seems they can tackle several discriminations but not gender ones, thus confirming the barriers present in the development of athlete brand by female athletes (Burton, 2015; Bennett and Brison, 2018).