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Session Overview
Information Intensive Industries: Trends and Challenges in the Road Ahead [SDGs 9, 12, 16]
Wednesday, 28/Oct/2020:
11:00am - 12:30pm

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ID: 473 / [Single Presentation of ID 473]: 1
Industry Series
Topics: Technology; Culture; and Society
Keywords: digital content; information

Information Intensive Industries: Trends and Challenges in the Road Ahead [SDGs 9, 12, 16]

Lynn Silipigni Connaway4, Bernard "Jim" Jansen5, Alex Kasprak1, Cathy King2, Mounia Lalmas3, USA; 2OCLC, Inc.; 3Spotify, UK; 4OCLC Research, USA; 5The Pennsylvania State University, USA

Information Intensive Industries are a spectrum of businesses and organizations that provide a variety of information products, services, distribution channels, and devices. These industries are, and have been for some time, a rapidly growing part of the world economy. This growth reflects the increased demand for information goods and services by consumers, business, non-profits, educational institutions, and governments. It is difficult to imagine an aspect of our lives that have not been impacted by Information Intensive Industries. There have been great benefits, including music, digital content, motion pictures, gaming, IT devices, social media platforms, and discovery systems, among many others. However, these great benefits, also have come great challenges, which must be addressed by these Information Intensive Industries. Cathy King, OCLC, Inc., will identify how internal and external research and customer feedback influence product development. Alex Kasprak,, will discuss the methods used to identify and investigate social media manipulation operations while highlighting the rapid dissemination of dangerous online misinformation. Mounia Lalmas will describe the role of research at Spotify.

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