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Session Overview
Session
Panel-02: TRUST IN METRICS?
Time:
Thursday, 03/Oct/2019:
9:00am - 10:30am

Session Chair: Zoe Glatt
Location: P514
(cap. 220 - fixed seating)

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Presentations

TRUST IN METRICS?

Arnt Maasø1, Axel Bruns2, Aljosha Karim Schapals2, Kim Osman2

1University of Oslo, Norway; 2Queensland University of Technology, Australia

Datafication describes a range of phenomena where everyday life is quantified, analyzed, and becomes possible to track and use in predictive analysis (Mayer-Schönberger and Cukier, 2013). Increasingly, people across different sectors rely on metrics from a growing amount of data to do their job, which previously involved little or no data usage; this includes journalists, musicians, and researchers. This reliance on metrics raises issues of trust and trustworthiness concerning the ways data is collected and presented, whether it shows what it claims to measure, and what information is not easily quantified. While we know a great deal about the newfound possibilities of datafication, and about the metrics that the actors with the greatest resources may work with, less is known about the extent to which, and how, smaller actors and individuals are using and rely on metrics in their everyday practices, the different strategic purposes for which data is used by different stakeholders, and about the role trust plays in the use of metrics. The papers in this panel hence all bring fresh empirical research by way of interviews and surveys from different parts of the world to further our understanding of the ways in which metrics play a role in the online life across three sectors (journalism, academia and the music business). The papers raise questions about the influence of datafication in contemporary culture, contributes to the debate of overall lack of public trust in media and institutions, and concludes with an agenda for future research.



 
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