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2.e 1: Design Innovation and Philosophy of Technology: the Practical Turn
Collaboration between Design and Philosophy of technology can generate new insights in the complex interplay between humans and technology. These so-called human-technology relations are one of the key issues in design innovation and the shaping of our future. Design Innovation can use the frameworks of philosophers to theorize the findings from practice or to make sense of past developments, especially since Philosophy of Technology in the current of the so-called empirical turn is more focused on individual technologies and contexts. On the other hand, designing actual things provides a powerful laboratory to test philosophical frameworks in real life. You might say that through design innovation these conceptual frameworks can become ‘applicable’. So, in analogy with the empirical turn in philosophy of technology before, the present collaboration with design is termed a ‘practical turn’.
11:00am - 11:25am
Changing Things: Innovation through Design Philosophy
Umeå University, Sweden
Digital networked technologies are currently at the forefront of contemporary innovation, driving changes in sociotechnical practices across industrial sectors and in everyday life. Yet technical innovation has been outpacing our capacity to make sense of these technologies and the fundamental changes associated with them. This sense-making enterprise is the focus of our current research in developing a design philosophy for changing things. We describe a conceptual framework developed around the concept of things as fluid assemblages to investigate and articulate what is going on with things, and how their development might be (re)directed toward preferable futures. Specifically, we here examine the important role of design philosophy in innovation, using the conceptual framework developed as a way to point toward potential sites for innovation in the current sociotechnical landscape. The line of investigation we pursue suggests that doing philosophy should become a central part of innovative design practices.
11:25am - 11:50am
Values that Matter: Mediation Theory and Design for Values
1Radboud University Medical Center; 2University of Twente
Philosophy of technology could bring new insights when applied to design practice. This paper brings together mediation theory and design for values. We present a new design for values methodology: Values that Matter. Via the four phases; explore, conceptualise, anticipate and test, VtM allows for anticipating value dynamics. It starts with the assumption that value expression and definition arise in the interplay between users and technology. An extensive mediation analysis then helps to provide insight in and allows for anticipation on potential effects of technology on users and value dynamics, something that current value sensitive design approaches cannot deliver. Those insights are tested with involved actors to bring about best values by design. VtM has been applied to the case study of ViSi Mobile, a medical device developed for continuous monitoring of vital signs in hospitalised patients. A redesign was proposed that better empowers these patients.
11:50am - 12:15pm
Towards a Tangible Philosophy through Design: Exploring the question of being-in-the-world in the digital age
University of Twente, Netherlands, The
The combined philosophy and design approach called Philosophy-through-Design (PtD) is proposed using an exemplary project about being-in-the-world in the digital age. PtD is a practical way to do philosophy through designing interventions and involves various people in the exploration of philosophical concepts. It stems from the overlapping questions found in philosophy and design regarding human-technology interaction. By intertwining both, they benefit from describing, understanding and proposing human-technology interactions to unfold new questions and perspectives. In the exemplary project, being-in-the-world refers to a way of being that is embodied, active, open-ended and situational, based on the phenomenological and embodied theories of Tim Ingold. This concept questions what it means to be human in the digital age and how our lives with technology are built. The first results show the process of weaving together observation, creation, and reflection, which presents Philosophy-through-Design as a promising method for designers to practice a tangible philosophy.
12:15pm - 12:40pm
From Hype to Practice: Revealing the Effects of AI in Service Design
1University of Lapland, Finland; 2Volkswagen Financial Services AG, Germany; 3University of Wuppertal, Germany
With the new rise of artificial intelligence (AI) during in the past decade, AI has become known in the everyday products and services. One of the its application forms are is that of AI assistants, such as voice assistants and chatbots. While new types of customer service channels are have been introduced through these assistants, until now, the intelligence of AI has mostly resides resided in the backend systems of services until now. Studying a service design process and practices focussing on AI-enabled services, the present research draws on a multi-method approach out of involving seven expert interviews and five use cases on AI assistant projects in industry. The Authors authors evaluated the data sets through coding cycles aiming at identifying the shifts AI brings to service design. The results present and discuss the emerging fields of change in service design: , namely, the application of AI, the service design process with AI and the role of the service designer in the creation of AI-enabled services.
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