Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Session Overview
2.e 1: Design Innovation and Philosophy of Technology: the Practical Turn
Thursday, 20/Jun/2019:
11:00am - 12:40pm

Session Chair: Wouter Eggink
Session Chair: Heather Wiltse
Location: LDN.207
2nd floor Loughborough University London 40 capacity

Session Abstract

Collaboration between Design and Philosophy of technology can generate new insights in the complex interplay between humans and technology. These so-called human-technology relations are one of the key issues in design innovation and the shaping of our future. Design Innovation can use the frameworks of philosophers to theorize the findings from practice or to make sense of past developments, especially since Philosophy of Technology in the current of the so-called empirical turn is more focused on individual technologies and contexts. On the other hand, designing actual things provides a powerful laboratory to test philosophical frameworks in real life. You might say that through design innovation these conceptual frameworks can become ‘applicable’. So, in analogy with the empirical turn in philosophy of technology before, the present collaboration with design is termed a ‘practical turn’.
Philosophy of Technology has a substantial track record in thinking about the impacts of technology and innovations on our daily lives and social behaviours. Combining this conceptual toolkit with design innovation, with its capability of actually changing things, promises a powerful approach to developing critical future-making practices. Our approach focuses on anticipating possibilities and consequences. As such, it is related to responsible innovation, social design and critical design, but also different in being more reflexive and explorative.
We are seeking papers that either have applied philosophy of technology insights to real world problems and design innovations; or the other way around, papers that have used insights from philosophy of technology to reflect on innovations that were actually realised.

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11:00am - 11:25am

Changing Things: Innovation through Design Philosophy

Johan Redström, Heather Wiltse

Umeå University, Sweden

Digital networked technologies are currently at the forefront of contemporary innovation, driving changes in sociotechnical practices across industrial sectors and in everyday life. Yet technical innovation has been outpacing our capacity to make sense of these technologies and the fundamental changes associated with them. This sense-making enterprise is the focus of our current research in developing a design philosophy for changing things. We describe a conceptual framework developed around the concept of things as fluid assemblages to investigate and articulate what is going on with things, and how their development might be (re)directed toward preferable futures. Specifically, we here examine the important role of design philosophy in innovation, using the conceptual framework developed as a way to point toward potential sites for innovation in the current sociotechnical landscape. The line of investigation we pursue suggests that doing philosophy should become a central part of innovative design practices.

Track 2.e-Changing Things-252Redström_a.pdf

11:25am - 11:50am

Values that Matter: Mediation Theory and Design for Values

Merlijn Smits1, Bas Bredie1, Harry van Goor1, Peter-Paul Verbeek2

1Radboud University Medical Center; 2University of Twente

Philosophy of technology could bring new insights when applied to design practice. This paper brings together mediation theory and design for values. We present a new design for values methodology: Values that Matter. Via the four phases; explore, conceptualise, anticipate and test, VtM allows for anticipating value dynamics. It starts with the assumption that value expression and definition arise in the interplay between users and technology. An extensive mediation analysis then helps to provide insight in and allows for anticipation on potential effects of technology on users and value dynamics, something that current value sensitive design approaches cannot deliver. Those insights are tested with involved actors to bring about best values by design. VtM has been applied to the case study of ViSi Mobile, a medical device developed for continuous monitoring of vital signs in hospitalised patients. A redesign was proposed that better empowers these patients.

Track 2.e-Values that Matter-203Smits_a.pdf

11:50am - 12:15pm

Towards a Tangible Philosophy through Design: Exploring the question of being-in-the-world in the digital age

Jonne van Belle, Jelle van Dijk, Wouter Eggink

University of Twente, Netherlands, The

The combined philosophy and design approach called Philosophy-through-Design (PtD) is proposed using an exemplary project about being-in-the-world in the digital age. PtD is a practical way to do philosophy through designing interventions and involves various people in the exploration of philosophical concepts. It stems from the overlapping questions found in philosophy and design regarding human-technology interaction. By intertwining both, they benefit from describing, understanding and proposing human-technology interactions to unfold new questions and perspectives. In the exemplary project, being-in-the-world refers to a way of being that is embodied, active, open-ended and situational, based on the phenomenological and embodied theories of Tim Ingold. This concept questions what it means to be human in the digital age and how our lives with technology are built. The first results show the process of weaving together observation, creation, and reflection, which presents Philosophy-through-Design as a promising method for designers to practice a tangible philosophy.

Track 2.e-Towards a Tangible Philosophy through Design-195van Belle_a.pdf

12:15pm - 12:40pm

From Hype to Practice: Revealing the Effects of AI in Service Design

Titta Jylkäs1,2, Andrea Augsten3, Satu Miettinen1

1University of Lapland, Finland; 2Volkswagen Financial Services AG, Germany; 3University of Wuppertal, Germany

With the new rise of artificial intelligence (AI) during in the past decade, AI has become known in the everyday products and services. One of the its application forms are is that of AI assistants, such as voice assistants and chatbots. While new types of customer service channels are have been introduced through these assistants, until now, the intelligence of AI has mostly resides resided in the backend systems of services until now. Studying a service design process and practices focussing on AI-enabled services, the present research draws on a multi-method approach out of involving seven expert interviews and five use cases on AI assistant projects in industry. The Authors authors evaluated the data sets through coding cycles aiming at identifying the shifts AI brings to service design. The results present and discuss the emerging fields of change in service design: , namely, the application of AI, the service design process with AI and the role of the service designer in the creation of AI-enabled services.

Track 5.j-From Hype to Practice-349Jylkäs_a.pdf

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