Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Session Overview
1.a 2/2: Transformation of the ageing society and its impact on design
Thursday, 20/Jun/2019:
11:00am - 12:40pm

Session Chair: Lu Yuan
Session Chair: Bo GAO
Location: LDN.205
2nd floor Loughborough University London 40 capacity

Session Abstract

There is increasing recognition of the world growing population of senior citizens, due to the rise in life expectancy and decreased fertility rates. Senior citizens are the most expensive population group for the healthcare system due to the avoidable ageing impact on health degradation. It is therefore necessary to move from the focus on curing to prevention. How can design play an important role to support healthcare prevention for the older adults?
When designing for societal challenges such as healthcare prevention for older adults, products cannot be envisioned for certain market only. It is also about fulfilling the specific needs of the related social groups, the older adults. Design has to be an interdisciplinary approach to create, research, and implement solutions that create better healthcare solutions for older adults. Designers, technology developers, insurance companies, professional healthcare institutions, caregivers, municipalities, families, neighborhoods, and related others have to work together to create the intended solutions.
It is widely recognized that Product-Service System (PSS) is a promising new business creation approach for societal challenges. It provides profit and non-profit organizations with additional approaches to create differentiable innovations and build competitive advantages. It is not about designing product and product interaction only, but empathizes the service-dominant logic. When designing for health prevention for older adults, PSS design has to have profound understanding of the user’s needs, wants, and desires, and also has to adopt a holistic view on value co-creation with internal and external stakeholders together.
Furthermore, the different social, cultural, economic, and political contexts where the older adults live have significant impacts on how these solutions can be designed and implemented. For example, the healthcare experiences in China differs very much from the Netherlands, so are the requirements for healthcare prevention PSS solutions. What can we learn from these differences and design PSS accordingly?
This section is looking for theoretical and practical design research cases for practitioners and researchers to uncover compelling insights, discuss latest developments, and envision future directions for PSS design for healthcare prevention solutions for the ageing society in different social cultural context in order to create better experiences and establish collaboration network.

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11:00am - 11:25am

Co-refining Interactive Systems with Older Adults from Function, Form and Interaction

Kai Kang, Jun Hu, Bart Hengeveld, Joep Frens, Caroline Hummels

Eindhoven University of Technology, Netherlands

Designing interactive systems that are pragmatic, attractive and easy to use for older adults is challenging. Participatory design, as an approach to enhance the mutual understanding between designers and end users, has been proved to be useful to improve the quality of design for older people. However, PD research has long been criticized for extensively dealing with the early-phase design while putting less emphasis on the later stages. In this paper, we argue for the importance of collaborative refinement when designing interactive systems for older adults. Through a case study, we describe our experience of co-refining the preliminary design of an interactive system with older participants from three perspectives: function, form and interaction. We also explored to adopt some potential PD methods and conclude by discussing the effectiveness of the chosen approach and methods.

11:25am - 11:50am

Designing for Older Adults' Life Storytelling through a Tangible Interactive Device

Cun Li, Jun Hu, Bart Hengeveld, Caroline Hummels

Eindhoven University of Technology, Netherlands

There appears to be a mismatch between current interactive media and intergenerational storytelling, which leads to the elderly are often viewed as passive consumers, rather than active creators of story content. In this paper, we present our study aiming to facilitate storytelling of older adults living in the care facilities with their children, driven by the research questions: RQ1: What life stories would the older adults like to share? And RQ2: How to facilitate older adults to tell stories with their children? A research prototype named Slots-story was designed, which integrated functions of memory cue generator, story recording, and preservation. In the field study, eight pairs of participants (each pair consisting of an elderly adult and his/her child) were recruited to use the prototype for around ten days. Semi-structured interviews were conducted both with the elderly and their children. Stories collected were transcribed, and thematic analysis was conducted, which formed the foundation of the insights on the research questions.

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