Conference Agenda

Overview and details of the sessions of this conference. Please select a date or location to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).

Session Overview
1.a 1/2: Transformation of the ageing society and its impact on design
Thursday, 20/Jun/2019:
9:00am - 10:40am

Session Chair: Lu Yuan
Session Chair: Bo GAO
Location: LDN.205
2nd floor Loughborough University London 40 capacity

Session Abstract

There is increasing recognition of the world growing population of senior citizens, due to the rise in life expectancy and decreased fertility rates. Senior citizens are the most expensive population group for the healthcare system due to the avoidable ageing impact on health degradation. It is therefore necessary to move from the focus on curing to prevention. How can design play an important role to support healthcare prevention for the older adults?
When designing for societal challenges such as healthcare prevention for older adults, products cannot be envisioned for certain market only. It is also about fulfilling the specific needs of the related social groups, the older adults. Design has to be an interdisciplinary approach to create, research, and implement solutions that create better healthcare solutions for older adults. Designers, technology developers, insurance companies, professional healthcare institutions, caregivers, municipalities, families, neighborhoods, and related others have to work together to create the intended solutions.
It is widely recognized that Product-Service System (PSS) is a promising new business creation approach for societal challenges. It provides profit and non-profit organizations with additional approaches to create differentiable innovations and build competitive advantages. It is not about designing product and product interaction only, but empathizes the service-dominant logic. When designing for health prevention for older adults, PSS design has to have profound understanding of the user’s needs, wants, and desires, and also has to adopt a holistic view on value co-creation with internal and external stakeholders together.
Furthermore, the different social, cultural, economic, and political contexts where the older adults live have significant impacts on how these solutions can be designed and implemented. For example, the healthcare experiences in China differs very much from the Netherlands, so are the requirements for healthcare prevention PSS solutions. What can we learn from these differences and design PSS accordingly?
This section is looking for theoretical and practical design research cases for practitioners and researchers to uncover compelling insights, discuss latest developments, and envision future directions for PSS design for healthcare prevention solutions for the ageing society in different social cultural context in order to create better experiences and establish collaboration network.

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9:00am - 9:25am

Engaging Senior Adults with Technology for Behavior Change

Carlijn Valk1, Peter Lovei2, Ya-Liang Chuang1, Yuan Lu1, Pearl Pu3, Thomas Visser2

1Eindhoven University of Technology; 2Philips Design; 3École Polytechnique Fédérale de Lausanne

Amidst today’s ever-expanding waistlines there is a clear need to investigate technology’s potential to support behavior change and stimulate increased physical activity. Physical activity has also been shown to increase the independence and well-being of older adults, yet an important segment of this community is often excluded from the necessary in-context research due to the barriers they face to technology acceptance. Currently, there is limited knowledge on how to overcome these barriers to participation. We created a specific Product Service System that supports older adults to engage with the proposed technological interventions to enable important in-context behavior change research. Our approach converges knowledge from the domains of living laboratories, co-design, and existing experience of design research with older adults. From our experiences with this Product Service System, we provide guidelines to support other researchers setting-up a living laboratory study with older adults to explore technology’s potential to motivate behavior change.

9:25am - 9:50am

Through service design to improve the HRQOL (Health-Related Quality of Life) in the treatment and rehabilitation of elderly women with breast cancer in Shanghai

Bo GAO, Xiaolin SHEN

Tongji University, China, People's Republic of

Breast cancer is the most common cancer among women in the world. As China enters the aging society, elderly breast cancer presents the characteristics of high incidence, late detection and long treatment time. This is related to the imperfect services that elderly women receive in the treatment and rehabilitation. Eventually, the quality of life of patients in their later years has declined. By using service design tools, the authors conducted field research and in-depth interviews in Shanghai hospitals and developed service strategy to improve the Health-Related Quality of Life (HRQOL) in the treatment and rehabilitation of elderly women with breast cancer. The paper presents three design contents: (1) smart healthcare service system; (2) improvement of service scenarios in the hospital; (3) a life-long service that links communities, families, and individuals to transform breast cancer into "chronic disease". In this paper, the authors also discuss the next step and prospects.

9:50am - 10:15am

Building an age-friendly city for elderly citizens through co-designing an urban walkable scenario

Xue Pei, Carla Sedini, Francesco Zurlo

Politecnico di Milano, Italy

This paper is based on a research project carried out in the Metropolitan Area of Milan, which looks at the cities of the future as highly populated by long-living active people and innovative technological facilities. The project is conducted by a multidisciplinary research approach to study how to support social inclusion of elderlies living in urban environments by enhancing their active walking. The whole process will engage participants (senior citizens) and stakeholders in a human-centred design approach. In this paper we will present the results from the preliminary research activities carried out: case studies selection and territorial observations. The first activity was oriented to investigate and select innovative solutions to enhance the mobility of elderly pedestrians and to improve their (social) life. The seconds, helped us in better framing the design context of action and assessing at a microscopic level the degree of walkability of a specific territorial area.

10:15am - 10:40am

The Leisure Time Canvas: Eliciting Empathy for Older Adults through Activities and Hobbies

Marjolein C. den Haan, Rens G. A. Brankaert, Yuan Lu

University of Technology Eindhoven, Netherlands, The

Understanding your user's daily life and interests is essential in providing insights that can be leveraged to define new design opportunities. However, when designing for older adults, this can be challenging because, users may find it complicated to express themselves; designers may have difficulties to take their perspective and empathize with them. This paper introduces the Leisure Time Canvas, an empathy toolkit designed to facilitate older users to share stories about their activities and hobbies, to elicit their perspectives, desires and needs, and thereby inspire the design process. We report on the design of the canvas and its explorative use with six older adults and reflect on the resulting stories and design implications. This canvas aims to facilitate interaction between designers and user groups that may be difficult to empathize with or experience challenges in verbalizing their needs.

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