WHAT ARE THE CATALYSTS OF PERFORMANCE? CAPABILITIES AND INNOVATION IN SERVICES IN THE PUBLIC SECTOR
Alessandra Ferrari Weber1, Cleidson Nogueira Dias2, Teresa Martínez Fernández3
1University of Brasília (UnB) - Brasil; 2Empresa Brasileña de Investigación Agraria (Embrapa); University of Brasília (UnB) and Federal University of Goiás (UFG)– Brasil; 3Universitat Jaume I, España
Relator: Boutayna EL OUARDI (National School of Commerce and Management of Tangier Abdelmalek Essaadi University (Morocco))
• Objectives. This research aims to describe the relationship between the antecedents of services innovation and innovation performance.
• Theoretical framework. Public sector innovation and innovation performance is often measured based on commercial success and competitive advantages, however, in public services, measurement is the gap.
• Methodology. The study was conducted in a Brazilian state-owned company in the productive sector, employing documentary research, questionnaires, and interviews. The analyses were carried out using Qualitative Comparative Analysis (QCA), with the units of analysis being the cases of service innovation within the state-owned company.
• Results/implications. The contributions of this work focus on: i) improving the theoretical model and expanding the frontier of knowledge; ii) revealing findings that demonstrate the necessity for a combination of antecedents to achieve innovation success; iii) identifying primary antecedents associated with successful cases in innovation performance through QCA analysis, including knowledge of client needs, client participation in innovation development, and the use of ICT to keep clients and partners informed; iv) identifying barriers to service innovation. Thus, this work enhances the understanding of performance through the examination of antecedents and the combination of resources influencing service innovation.
DYNAMIC MANAGEMENT CAPABILITIES IN CLUSTER ENVIRONMENTS: PROPOSE OF AN INTEGRATIVE FRAMEWORK
Gibson Meira Oliveira1, Anielson Barbosa da Silva2, Fernando Castelló-Sirvent3
1Universidade Estadual da Paraíba, Brazil; 2Universidade Federal da Paraíba, Brazil; 3Universitat Politècnica de València, Spain
Relator: Teresa Martínez Fernández (Universitat Jaume I)
This article aims to propose an integrative framework for the development and mobilization of dynamic managerial capabilities in cluster environments. The theoretical background discusses the constructs of dynamic managerial capabilities, inter-organizational learning, and cluster governance. This research was conducted at Porto Digital, located in the city of Recife-PE, in Brazil, one of the country's main technological clusters. A qualitative and exploratory approach was adopted, and the development of a research corpus involves systematic selection procedures, covering aspects such as relevance, data collection systematization, and the analysis process. Of the analysis process, it was possible to develop a framework that describes the relationship between the cluster's management core, its governance mechanisms, and the mobilization of dynamic management capabilities, and inter-organizational learning through formal and informal relationships. This paper has theoretical and practical implications. One theoretical implication involves the identification and analysis of the attributes of dynamic managerial capabilities in an integrated and collective perspective. The integration of concepts represents a conceptual innovation, allowing for future advances through research that can develop or modify the framework proposed. As practical implication, it can contribute for the development of governance structures in technological clusters.
START-UPS’ BUSINESS MODEL INNOVATION AND FOUNDERS' EXPERIENCE WITH THE ACCELERATION PROGRAM: A CASE STUDY
Antonio Carmona Lavado, Carmen Cabello Medina, Elena M. Giménez Fernández
Universidad Pablo de Olavide, España
Relator: Gibson Meira Oliveira (Universidade Estadual da Paraíba)
The purpose of this article is twofold. First, to identify the pivots in start-ups’ business models, and their triggers in the context of an acceleration program. Second, to assess the experience with the acceleration program from the founders' perspective. A multi-case study is conducted with six start-ups participating in a pre-acceleration program in Seville (Spain). The results showed that value capture and value proposition were the most frequent pivots, and that mentors are the most important trigger. The positive and negative aspects of the experience perceived by the users of each of the elements of the pre-acceleration program were also identified. This paper contributes to the literature on business model innovation and on entrepreneurship, helping to develop the new research stream on pre-accelerators.
THE RELATIONSHIPS BETWEEN FIRM CAPABILITIES, ECO-INNOVATION AND PERFORMANCE: TAKING STOCK AND SETTING THE RESEARCH AGENDA
Boutayna EL OUARDI1, Valery CHISTOV2, Souad BOUNGAB1, Javier CARRILLO-HERMOSILLA3
1National School of Commerce and Management of Tangier Abdelmalek Essaadi University, Morocco; 2Deusto Business School, Spain; 3University of Alcala, Spain
Relator: Antonio Carmona Lavado (Universidad Pablo de Olavide)
Objectives: This research focuses on organizational capabilities as a driver and determinant of eco-innovation. It is anchored in the resource-based view (RBV) of firms. It aims to chart the landscape of existing literature that delves into the significance of various organizational capabilities, including dynamic capabilities, in the development of eco-innovative solutions and their impact on the environmental and business performance of firms.
Methodology: It employs a systematic approach to literature review, bibliometric analysis, and science mapping, using citations from Web of Science and Scopus databases. The approach includes providing descriptive bibliometrics and analyzing the evolution and key focus areas within the field while proposing future research directions
Results/implications: The study identifies four types of capabilities, each with specific functions at different stages of the eco-innovation process: catalysts, strategic, integrated, and eco-innovation-induced performance and competitive advantage. It expands on scholars work on the literature and framework, highlighting the complex interactions between capabilities and eco-innovation, and aligns with various theories.
|