This study explores the co-designing, development and implementation of an accessible Person-Centered Plan (PCP) dataset within a cloud-based system to enhance service delivery for adults with intellectual disabilities in Ireland. Current PCP systems are fragmented, leading to inefficiencies and data inconsistencies. This project applies Action Design Research (ADR) to co-design a unified dataset that aligns with new Person-Centered Planning policy guidelines and regulatory compliance requirements. Co-design workshops were conducted with service users, families, support staff, multidisciplinary teams (MDTs), and regulatory authorities to create an inclusive, transparent, and accessible data framework within the iPlanit platform. Preliminary results indicate that a standardised dataset improves record-keeping consistency, data accessibility, and regulatory alignment while enhancing stakeholder engagement in PCP processes. This paper presents findings from the pilot implementation and discusses the implications of scaling this approach to disability services sector-wide.

This research explores the development and evaluation of Interactive Multimodal Tangible Interfaces (IMTIs) designed to enhance museum experiences for Blind and Low Vision (BLV) visitors. By integrating advanced technologies such as 3D printing and microcontrollers, this study aims to create inclusive, interactive environments that enable tactile and auditory engagement with museum exhibits. Four IMTIs were developed in collaboration with two BLV volunteers, each utilizing different interaction methods (pushbuttons, scanning sensors, and autoplay). The IMTIs were evaluated by 30 BLV visitors, with a focus on usability, satisfaction, and engagement. Results revealed a strong preference for pushbutton-controlled IMTIs, highlighting their simplicity and familiarity. Key findings also include the importance of high-quality 3D-printed replicas, clear audio content, and intuitive user controls to enhance BLV visitors’ sense of independence. This study provides valuable insights into designing future accessible museum technologies and offers recommendations for integrating IMTIs into cultural institutions.

Purpose: Museums are vital institutions that preserve and share cultural heritage, yet they often face challenges in accessibility and sustainability. Generative Artificial Intelligence (GenAI) presents new opportunities to enhance inclusivity and sustainability in museum experiences, particularly for people with disabilities (PwD). This paper aims to propose a conceptual framework for digital and sustainable tourism to museums, guiding stakeholders in leveraging GenAI for improved accessibility, visitor engagement, and operational efficiency.

Study design/methodology/approach: A literature review on museum accessibility, sustainable cultural heritage management, and GenAI applications was conducted to identify key opportunities and challenges. The conceptual framework is expanded to integrate GenAI into different museum functions, including digital curation, visitor assistance, and accessibility enhancements.

Results: The findings highlight a refined framework that outlines guiding principles and key stages for incorporating GenAI in museums, ensuring accessibility for diverse visitors while promoting sustainability in cultural heritage management.

Originality/value: This paper provides a structured approach for museums to strategically adopt GenAI, fostering an inclusive and environmentally responsible digital transformation. The framework supports museums in navigating the trade-offs between technological investments and accessibility enhancements, ensuring long-term cultural sustainability.

The study presented here explored the experiences of inter-disciplinary teams of co-designers, including persons with intellectual disabilities working together for developing and implementing an accessible museum educational programme, including the production of 3D printed artefacts and the use of Tangible User Interface (TUI). A qualitative co-design research approach was employed. Data collection involved an initial short survey questionnaire, co-designers logs, interviews and focus group. The questionnaire was administered to museum staff and other stakeholders for mapping existing situations and views. Participants of the co-design process were involved in designing and implementing a museum educational session. Findings indicated the views of participants on barriers and challenges in accessing museums, as well as their positive experiences and satisfaction with collaboration and interaction around and with technology during the co-design sessions and the educational programme.